Full-Time
AVP-CDE P&C Insurance
Sutherland
10,001+ employees
Global BPO providing customer lifecycle management
No salary listed
Rochester, NY, USA
In Person
Bachelor's, MBA
 Sales & Account Management (1) |
|---|
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- Education: bachelor’s degree, MBA/ Masters
- 10+ years of experience in new logo business development for $3-5M ACV entry point accounts; proven track record of achieving multimillion-dollar sales target
- Deep and broad TTHL domain expertise and industry experience
- Proven track record of building relationships of trust with new clients at the highest levels in an organization, as well as expanding beyond the initial client to grow the company’s footprint and secure winning client references
- Can craft a story around digital transformation, IT, customer engagement and business process transformation services in the context of the client’s business strategy. Must be able to develop a transformative roadmap for the client that addresses their complex problems and needs
- Experience assessing large complex global organizations, identifying, prioritizing and pursuing large TAM fields of play with transformative digitally enabled domain-led, outcome-based business process and/or business process as a service (BPAAS) solutions
- Experience selling across multiple towers of an organization; including CEO, COO, CIO, CDO, CMO, CFO organizations
- Business Process and/or IT Services sector expertise with applied experience selling solutions centered around customer experience, finance & accounting, AI/ML solutions and IT services
- Industry sector expertise with a deep understanding of core business functions and technologies; and the ability to assess a current state versus a future state business architecture; while building a value proposition and business case to transform and deliver client business outcomes
- Commercial experience, acumen and creativity in helping clients shift from per unit cost pricing models to outcome-based transactional and TCO based models
- Experience in building and executing an individual sales plan; which includes revenue forecasting, strategic account planning with action plan
- Experience leveraging strategic selling and account planning tools, such as Korn Ferry Blue and Gold Sheets
- Knowledge and understanding of the analyst and advisor community.
- An orchestrator who inspires, coordinates and leads global, matrixed deal structuring teams in multiple deal types, including TCO, multi-tower, digital, consulting, managed services, etc.
- Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation
- Direct business development and sales activities with new relationships within a set of base accounts
- Build and maintain a pipeline of 5X of in year revenue target
- Identify and pursue opportunities which equate to a $3M ACV total and/or $1M ACV digital deal profile
- Deliver assigned in year revenue target ranging from $4-10+M; while meeting company EBITDA targets
- Establish and maintain consultative sales relationships within each prospective client organization and constantly look to meet new buyers within our clients’ organization
- Identify opportunities to offer value through our new strategic services
- Thoroughly understand the client’s business, both strategic and tactical, including themes and underlying issues, and align Sutherland’s current and future capabilities to create client opportunities and solve business problems
- Sell across the suite of services, including digital transformation, IT, customer engagement, and business process transformation services
- Leverage TTHL domain expertise, technical, digital and operational knowledge to create demand and persuade prospective clients through the development and presentation of compelling value propositions and purchasing rationales
- Accountable for the client relationship from deal conception to closing
- Use financial acumen to position a value proposition for the client, as well as financial soundness for the organization, making the client confident in their choice to grow with Sutherland
Sutherland provides business process outsourcing (BPO) that manages the entire customer lifecycle for other companies, including customer support and sales across multiple industries. It combines traditional outsourcing with process consulting and uses digital tools, AI, and analytics to run and improve customer-facing operations across a global delivery network. The company’s long-term private ownership and global footprint help it deliver integrated, technology-enabled outsourcing at scale, spanning technology, telecom, financial services, and healthcare. Its goal is to help clients optimize the customer experience and lower operating costs by outsourcing the full customer lifecycle while continuously advancing with digital and AI-enabled capabilities.
Company Size
10,001+
Company Stage
Private
Total Funding
$30M
Headquarters
New York
Founded
1986
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See people who can refer or advise you
Simplify's Take
What believers are saying
- FinAI Hub launched March 6, 2026, with claimed 50% faster processing cycles.
- Sutherland and ComplyAdvantage reported 70% fewer false positives and 50% faster investigations.
- Ilocos Norte hiring plans and 2026 Hyderabad walk-ins show active delivery-center expansion.
What critics are saying
- CFPB’s 2026 reverse-mortgage settlement exposes servicing failures across Sutherland Mortgage and Government Solutions.
- Teleperformance’s 2026 AI push intensifies price pressure across global BPO and customer-service contracts.
- AI-native rivals like Genpact and TP commoditize Sutherland’s labor-centric outsourcing model by 2027.
What makes Sutherland unique
- Sutherland’s 2026 FinAI Hub targets banking workflows: KYC, AML, underwriting, collections.
- Its ComplyAdvantage partnership bundles 2,400+ FinCrime experts with AI-native compliance tooling.
- TM Forum’s 2026 award validated Agentic AI for autonomous telecom network operations.
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Benefits
Remote Work Options
Flexible Work Hours
Paid Vacation
Phone/Internet Stipend
Professional Development Budget
Conference Attendance Budget
Wellness Program
Mental Health Support
Stock Options
401(k) Retirement Plan
401(k) Company Match
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Parental Leave
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Employee Discounts
Company Equity
Performance Bonus
Profit Sharing
Relocation Assistance
Education allowance
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Gym Membership
Teaching
Meal Benefits
Legal Services
Commuter Benefits
Home Office Stipend
Phone/Internet Stipend
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 21%1 year growth
↑ 21%2 year growth
↑ 21%U.S. Bancorp India appoints Cynthia O'Connor as CHRO. Discover more Human Resources Management Compensation & Benefits U.S. Bancorp India, an American multinational banking institution, appoints Cynthia O'Connor as Chief Human Resources Officer (CHRO) Human Resources Discover more Labor & Employment Law HR Magazine Based in Chennai, in her new role, she will oversee talent strategy, leadership development, employee engagement and organisational effectiveness, while supporting the company's long-term growth and workforce priorities. Extensive experience. O'Connor brings nearly two decades of experience in human resources across banking, financial services and business process management. Before joining U.S. Bank, she served as Director HR - HR Business Partner, Technology at NatWest Group, where she partnered with technology leaders to drive workforce planning, organisational transformation and people strategy. Human Resources Prior to NatWest Group, she spent more than seven years at Standard Chartered Bank as Vice President - Head HR Technology. She led the HR agenda for the bank's technology function across India, Malaysia, China and Poland, supporting a workforce of approximately 13,000 employees. Earlier in her career, O'Connor worked as Head HR at Diversi Foods - Montana Bakery and Les Artisan Boulangers in the UK, overseeing HR policies, recruitment, compensation, training and employee relations. She also served as Director - Human Resources at Sutherland Global Services, where she managed HR operations for more than 2,300 employees across multiple locations and was recognised with the Platinum Leadership for People Management award. About U.S. Bancorp. U.S. Bancorp is one of the largest financial services holding companies in the United States and the parent company of U.S. Bank. Headquartered in Minneapolis, it provides banking, wealth management, payment services, corporate banking, and investment solutions to millions of customers through an extensive branch network and digital platforms.
QX Global Group names Vijay Pahuja CEO. July 29, 2026 LONDON - Business process management company QX Global Group has named Vijay Pahuja chief executive officer. Pahuja joins the company from Sutherland Global Services. He previously held roles at WNS, Cognizant, IBM and Fidelity Investments. According to the company, London-based QX helps clients - including those in the senior living sector - reduce operating cost, improve efficiency and scale their businesses. Vijay's focus will include implementing artificial intelligence to reduce back-office work for operators, allowing growth without increasing the employee headcount. Pom Chakravarti previously led the company as CEO and will remain on the board as an executive director.
Business Disability Forum unveils Disability Smart Impact Awards 2026 finalists. Business Disability Forum, a business membership organisation in disability inclusion, has unveiled the finalists for its prestigious Disability Smart Impact Awards 2026. Now in its 12th year, the annual awards spotlight and celebrate the organisations and practitioners who are removing barriers and driving meaningful, measurable improvements for disabled employees and consumers. The awards highlight projects that demonstrate a real difference to disabled employees and consumers and aim to encourage all businesses to elevate their approach to disability inclusion. From transformative workplace adjustments to customer-focused accessibility innovations, the awards celebrate initiatives that deliver impactful change. Advertisement | Continue story below Diane Lightfoot, CEO of Business Disability Forum, said: "This year's finalists are raising the bar on what genuine disability inclusion looks like. The 2026 shortlist showcases a diverse range of organisations and individuals working to overcome barriers and improve outcomes for disabled employees, consumers, and service users. "They all reflect an extraordinary standard of innovation, ambition and action. Their work proves that when organisations prioritise disability inclusion, everyone benefits. We are delighted to amplify their leadership and hope it inspires more businesses to accelerate their own inclusion journeys." Projects in this year's list of finalists include developing a global network for people who stammer to a small, family-owned shop that has made neurodivergent and disabled people feel safe and welcome in a retail environment. There are also global corporations pioneering ways to design products and services with, instead of for, disabled people and campaigns harnessing the power of storytelling across five continents to disrupt harmful and stereotypical assumptions around disability. Winners in the 14 categories of the Disability Smart Impact Awards 2026 will be announced at the Disability Smart Impact Awards Ceremony 2026, hosted by HSBC, on 29 April 2026. There is an additional Lifetime Achievement Award. This year's Disability Smart Impact Awards finalists, by category, includes the Diversity and Inclusion Professional, with finalists including Evtec Automative, Freeths LLP, and Lloyds Banking Group. The Leader Award, with finalists 50 Million Voices, Morgans Butchery, and Unilever. The Technology Award for small organisations of fewer than 250 employees includes finalists Diverse Made Media, Mobility Mojo, and SensePilot. The Technology Award for large organisations with over 250 employees includes finalists ServiceNow, Financial Conduct Authority, and Tesco. The Workplace Experience Award for small organisations of fewer than 250 employees includes finalists Happy Smiles Training CIC, Evtec Automotive, and Tilting the Lens. The Workplace Experience Award for large organisations with over 250 employees includes finalists Sutherland Global, BCLP, and Garanti BBVA. The Recruitment Award includes finalists BBC, Curiously Divergent, and KPMG LLP. The Inclusive Communication Award includes finalists Stichting Uit met Autisme, Sony Europe, and Worley. The Customer Experience Award for small organisations of fewer than 250 employees includes finalists Accessible Housing Scotland, Thrive Together Support, and Festival.org - Greenwich + Docklands International Festival. The Customer Experience Award for large organisations with over 250 employees includes finalists Lloyds Banking Group and Durham University. The Accessible Built Environment Award includes finalists Eli Lilly, Homelands Trust - Fife, and Amazon Italy. The Global Disability Inclusion Award includes finalists Unilever, Bupa, and Sutherland Global. The Product Design Award includes finalists Sensory Shine, Intotum, and Sekond Skin Society. The Procurement Award includes finalists BBC and Barclays. THIIS ROUND-UP Join the 3,750+ mobility professionals who stay informed with THIIS' twice-weekly industry updates. https://thiis.co.uk/business-disability-forum-unveils-disability-smart-impact-awards-2026-finalists/https://thiis.co.uk/wp-content/uploads/2026/03/BDF-2026-awards-900x473-1.jpghttps://thiis.co.uk/wp-content/uploads/2026/03/BDF-2026-awards-900x473-1-150x150.jpg2026-03-18T09:18:15+00:00Millie YorkEvents & ExhibitionsNewsroomTrade Newsaccessibility and inclusion,accessibility awards,Business Disability Forum,Disability Smart Awards,Disability Smart Impact Awards,Disability Smart Impact Awards 2026Business Disability Forum, a business membership organisation in disability inclusion, has unveiled the finalists for its prestigious Disability Smart Impact Awards 2026. Now in its 12th year, the annual awards spotlight and celebrate the organisations and practitioners who are removing barriers and driving meaningful, measurable improvements for disabled employees and consumers. The awards highlight projects that demonstrate a real difference to disabled employees and consumers and aim to encourage all businesses to elevate their...Millie YorkMillie [email protected] Magazine
Sutherland has launched FinAI Hub, an enterprise Agentic AI platform designed specifically for banking and financial services. The platform provides a domain-trained AI agent workforce to help financial institutions scale AI initiatives beyond pilot programmes across legacy systems and core operations. FinAI Hub offers modular AI agents supporting functions including retail banking, payments, lending, servicing, risk and compliance. Agents can operate independently or be orchestrated across workflows such as onboarding, KYC, AML, fraud detection, underwriting and collections. Examples include a KYC Agent for identity verification, an AML Screening Agent for sanction monitoring, and a Loan Underwriter Agent for application decisions. The platform features secure deployment models that keep sensitive data within institutional environments whilst enabling autonomous execution and maintaining regulatory control. Sutherland positions the platform as enabling financial institutions to embed intelligent automation across enterprises at production scale.
SUTHERLAND is hiring: 50 openings.