Marketing Operations Associate

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do. 

Purpose: We’re looking for a proactive, detail-oriented Marketing Operations Associate to join our growing Marketing team. This role focuses on marketing operations, internal communications, and project coordination, supporting strategic initiatives and the day-to-day execution that keeps our marketing functions running smoothly.

The ideal candidate thrives on improving processes, simplifying systems, and enabling cross-functional teams to work more effectively. This role will contribute to workflow documentation, internal communications, campaign tracking, and project coordination/management.

This position will be based in our Chicago office working a hybrid schedule of 3 days in office and 2 days remote. The compensation for this position will be a base salary of $60,000 to $80,000 per year, plus a discretionary bonus and benefits.

Key Responsibilities:

Marketing & Communications Support

• Support campaign execution, tracking, and performance measurement in partnership with the Marketing and Communications teams.
• Prepare reports that monitor marketing pipelines, lead conversion, and other key performance indicators.
• Contribute to internal communications by drafting updates, maintaining intranet content, and supporting the creation of marketing dashboards.

Project Coordination:

• Assist in the planning, execution, and follow-through of marketing-related projects and cross-functional initiatives.
• Help create training materials and facilitate user training sessions for new marketing tools, systems, or processes.
• Maintain marketing project documentation and ensure timely follow-up on tasks and deliverables.
• Collaborate with teams across Marketing, Legal Operations, and Client Services to align on campaign goals and execution.
• Take on additional duties as needed to support evolving marketing priorities and team objectives.

Knowledge, Skills & Abilities:

• Excellent attention to detail with strong organizational and problem-solving skills.
• Clear, concise communicator—both written and verbal.
• Skilled at documenting workflows and standard operating procedures.
• Comfortable working independently in a dynamic, fast-paced environment with multiple priorities and deadlines.
• Intermediate Proficiency in Excel is required; proficiency in Salesforce and reporting tools like Sigma or similar platforms is a plus.
• Familiarity with project management tools (e.g., Asana, Smartsheet) is a plus.
• Foundational knowledge of marketing operations and internal communications preferred.

Education & Experience:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 1–4 years of experience in marketing operations, campaign support, or project coordination.
• Hands-on experience with Salesforce and project management or documentation tools preferred.
• Marketing-related certifications are a plus but not required.