Essential Duties and Responsibilities:

• Provide first level technical resolution for security alerts and SOC service requests
• Log and record all alerts with integrated ticketing system
• Analyze and triage security alerts
• Resolve or escalate incidents
• Technical and analytical skills to handle security incidents and threats
• Provide timely and reliable service to customers
• Identify weaknesses in customer infrastructures and suggest improvements
• Inform themselves about the latest vulnerabilities, exploits and other threat information
• Operation of the Security Monitoring and ticketing systems platform
• Mentor and train customers using and operating the client portal portions of the security
• Monitoring and ticketing system platform
• Document solutions, process, or procedures and present in written document, verbally on the phone, or in person
• Other duties as assigned.

Qualifications:

• 1-2 years’ experience in Cyber Security or related technical fields.
• Bachelor’s degree in Computer Science, Cyber Security engineering, or equivalent demonstrated experience and knowledge.
• Keen ability to troubleshoot technical and security problems
• Broad technical security knowledge of networking, and Windows and Linux operating systems
• Programming / shell scripting experience (PowerShell, Python, Java, shell scripts, etc.) desired
• Azure and/or AWS cloud experience a plus
• Experience as a Windows or Linux System and/or Network Administrator a plus
• Working knowledge of technical security solutions (Firewalls, NIDS, HIDS, OSSEC, SIEM, Antivirus, Antispam, MFA, etc.) a plus
• 24x7 NOC / SOC experience, experience working with or for a MSSP/MSP desired
• Curiosity and strong desire to constantly learn
• Customer-oriented focus with a strong interest to satisfy our customers
• Requirement for on-call work and working in a 24x7 environment
• Routing and networking TCP/IP protocols such as SMTP, HTTP, POP3, IMAP