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Operations Associate
Posted on 3/11/2023
Remote in USA
Experience Level
Desired Skills
  • You have experience working with health insurance claims or any role that directly works with a health insurance claims department
  • You are organized, detail-oriented, and proactive with the ability to prioritize work effectively
  • You are computer proficient
  • You have experience with data entry
  • You have experience working across multiple software platforms, such as Google Suite, Kareo, Square, ZenDesk, Slack
  • You have strong verbal and written communication skills and have the ability to communicate accurately and effectively with internal and external stakeholders
  • You are able to work between the hours of 9am-5:30pm ET
  • You may have experience working with a healthcare technology company
  • You are passionate about mental health and our mission at Alma
  • Review claims submitted by providers and submit claims to insurance payers
  • Review electronic claims from insurance payers and post payments
  • Troubleshoot and resolve denied claims by contacting insurance companies via phone and contacting clients/providers via email
  • Execute on detail-oriented investigation using tools such as Kareo, payer portals, and Google Suite, and communicate escalated scenarios to other teams
  • Identify escalations and communicate to supervisor

201-500 employees

Mental health care
Company Overview
Alma believes when providers have the support they need, mental health care gets better for everyone. They're pioneering a new model for mental health care — one that gives providers the autonomy of a private practice with the support of the Alma platform.