About the position:

The Senior Director, Market Performance  will lead provider engagement and success at Stellar. Market Performance is responsible for ensuring that the healthcare organizations participating in the Stellar program are engaged, using the Stellar App effectively, and closing critical care gaps for patients. Reporting to our VP, Provider Operations, this role will have three key areas of focus: 

• Team Leadership: Lead a team of high performing Market Performance Managers and Senior Managers, ensuring that the markets and teams these Managers lead are successful. Support all activities related to driving provider engagement. Identify and implement enhancements to current Market Management processes to support our expanding network of Medical Groups. 
• Provider Network Performance Management: Work all regions and markets to ensure provider engagement with the Stellar program, using various metrics for measurement. Serve as a subject matter expert in interactions with medical group leadership, maintaining high satisfaction across your team’s book of business. Utilize data to track network and market trends, making actionable, data-informed recommendations for team strategy. Work with your team to manage complex clients and foster relationships as a trusted thought partner with strategic medical groups.
• Cross-functional troubleshooting and problem-solving: Build strong partnerships with internal stakeholders to address cross-functional challenges, particularly with Customer Success, Network Growth, and Product Teams. Focus on identifying product improvements and collaborate with the Product Team to enhance the Provider journey for greater effectiveness and efficiency.

What you’ll do:

• Oversee, grow, and develop our Market Performance Team, including the direct management of team managers.
• Deliver on key provider success metrics across our network. 
• Serve as the go-to contact for key strategic providers as needed, attending Leadership meetings based on priority.
• Partner closely with our [Payer / Health Plan focused] Customer Success team on goal-setting and program scoping.
• Leverage data to inform decisions and recommendations on where the team should focus its efforts, adjust strategy, prioritize initiatives, and develop new tactics.
• Work with Regional Market Performance Managers to develop and implement scalable processes and playbooks
• Collaborate with Network Engagement and Customer Success teams related to onboarding, performance and re-engagement
• Provide feedback to Product, Technical Implementations, and other areas of  Operations to advocate for product/process changes that will result in improved provider experience and increased performance

As Senior Director, Provider Success you should have: 

• At least 10 years of experience in a healthcare operations role
• At least 5 years of experience in a people management role, with demonstrated success in hiring, coaching, mentoring, and developing a high performing team
• Experience managing a layered team and driving high performance from people managers is a must 
• Recent experience in Population Health, Clinical Operations, or Value Based Care organization is a must
• An in-depth understanding of the responsibilities of various roles within a provider’s office. Demonstrated ability to build stakeholder relationships with these roles.
• The ability to ruthlessly prioritize, negotiate deliverables internally and externally, and say “no” when necessary
• Excellent data analysis skills, including the ability to utilize Excel and BI tools to understand challenges
• Ability to communicate and build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)

Pay:

The salary range for this role is $220,000 - $250,000 and will be eligible for an annual performance based bonus and equity grant. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar’s bands are designed to allow for individual compensation growth within the role.  As such, new hires typically start at the lower end of the range.  Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Stellar reserves the right to change our compensation bands at any time.