Full-Time

Enterprise Client Success Manager

Payoneer

Payoneer

1,001-5,000 employees

Global digital commerce partner for borderless payments

Data & Analytics

$100,000 - $130,000

Bonus

Mid

New York, NY, USA

Required Skills
Sales
Marketing
Requirements
  • 4+ years of experience in a client-facing role in high growth technology firms, payments firm, fintech space or in a financial institution
  • Ability to work with all teams, including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and compliance
  • Expert communicator who is motivated to own all aspects of the client relationship and be the client's advocate within Payoneer
  • Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals
  • Business planning and commercial management skills
  • Proactive, value-based relationship-building skills
  • Data-driven and analytical mindset
  • Successful track records of achieving commercial targets
  • Able to travel to clients
Responsibilities
  • Deliver on company's KPIs for managed accounts which include annual retention objectives and growth objectives
  • Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client's strategic initiatives and decision-making process
  • Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunities
  • Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives
  • Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
  • Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives
  • Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view
  • Support close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory)
  • Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client

Payoneer stands out as a global leader in digital commerce, offering a robust platform that simplifies cross-border payments and supports business growth in multiple currencies. The company's competitive edge lies in its ability to bypass complex international wire transfers, enabling businesses to get paid quickly and efficiently as if they were local. With a strong commitment to customer service, Payoneer provides a multi-currency account that is trusted by over 5 million users worldwide, facilitating global expansion and fostering connections with leading marketplaces.

Company Stage

IPO

Total Funding

$876.2M

Headquarters

New York, New York

Founded

2005

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

22%
INACTIVE