Waiter/Hospitality Assistant

Job Description

Monday - Friday

Shifts on rotation plus paid overtime 
As a Catering Hospitality Assistant, you will play a vital role in ensuring the smooth and efficient operation of our catering services. Your primary responsibility will be to provide exceptional customer service and support to our clients and guests during various meetings/ events and functions. Ensuring meeting/event rooms are set up to the required specification and food and drinks are provided in a professional and timely fashion.

Provide friendly and professional customer service to clients and guests, ensuring their needs are met and their expectations are exceeded.

Assist with the setup and arrangement of event venues, including tables, chairs, decorations, and other equipment, as per the client's requirements.

Help with the preparation, presentation, and service of food and beverages during meeting/events, ensuring high-quality standards are maintained.

Work closely with the catering team to coordinate meeting/event logistics, ensuring all aspects of the catering service are executed smoothly and efficiently.

Maintain cleanliness and hygiene standards in the food preparation and service areas, adhering to health and safety regulations.

Assist with inventory control, including monitoring stock levels, replenishing supplies, and reporting any discrepancies or shortages.

Respond promptly and courteously to guest inquiries, requests, and concerns, providing necessary information and resolving issues in a professional manner.

Collaborate effectively with the catering team, kitchen staff, and other departments to ensure seamless coordination and delivery of services.

Assist with post-meeting/event cleanup tasks, including the removal of waste, packing equipment, and returning the venue to its original state.

Attend all location management meetings as required

Take responsibility for contributing towards your own development with the guidance of the Hospitality Manager / General Manager and attend training courses as identified

Attend to any reasonable request made by the client or BaxterStorey Management
 

Qualifications

• Friendly, outgoing personality; a people person
• Great work ethic and an even greater smile
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding service
• Perpetuates company philosophy and culture
• Works according to the BaxterStorey core values
• You thrive working within a collaborative and inclusive team environment
• Good memory and attention to detail
• Strong communication and interpersonal skills
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry
• Some knowledge of food safety and sanitation practices.­
• Works according to the BaxterStorey core values