Systems Administrator @ Itero Group

About us

Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.

Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.

We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.

Clearance Requirement:
Active TS/SCI with Polygraph

Position Summary:
We are seeking an experienced Level 2 System Administrator to join our team supporting a mission-critical program in Annapolis Junction. The ideal candidate will be skilled in managing IT system infrastructure, providing Tier 1 and Tier 2 support, and optimizing system performance. This role requires a strong background in both Windows and Linux environments, with the ability to troubleshoot, maintain, and enhance IT systems across client, server, storage, and network environments.

Responsibilities:

Provide support for the implementation, troubleshooting, and maintenance of IT systems.
Manage IT infrastructure, telecommunications networks and related processes to ensure system reliability and performance.
Support day-to-day operations, monitoring, and problem resolution across client, server, storage, and network devices, including mobile platforms.
Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) support for problem identification, diagnosis, and resolution.
Communicate escalation updates and system status to agency management and internal stakeholders.
Configure and manage UNIX and Windows operating systems, including installation, troubleshooting, and network component configuration.
Implement operating system enhancements to improve overall system performance.
Manage daily activities related to IT system configuration and operations.
Provide assistance to users in accessing and using IT systems.
Optimize system operations, resource utilization, and perform system capacity planning and analysis.

Desired Skills & Experience:

Automation experience with Ansible, Python, and BASH.
Knowledge of CI/CD pipelines and modern DevOps practices.
Containerization experience with Kubernetes, Docker, Ansible, or Swarm.
Proficiency with Git repository management.
Experience configuring/managing Windows and Linux DHCP and DNS servers.
Expertise in Linux distributions such as RHEL, CentOS, Ubuntu, and Debian.
Familiarity with cloud-native technologies (AWS, Azure, GCP), container registries, and monitoring/logging tools (ELK Stack, Prometheus).
Experience with automation/configuration management tools such as SaltStack, Puppet, or Chef.
Hands-on experience with hypervisors such as VMware, Proxmox, or OpenStack.

Qualifications:

7-10 years of experience as a System Administrator supporting telecommunications programs and contracts of similar scope, type, and complexity.
Bachelor’s degree in a technical discipline from an accredited institution.
- An additional 5 years of SA experience may be substituted in lieu of a degree.

If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!

Benefits at Itero Group
At Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
Retirement Savings: 401(k) plan with company match and auto-enrollment.
Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.

Join us and enjoy a benefits package designed with you in mind!

Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

Systems Administrator

Ts/Sci Poly

Itero Group