Job Posting Title:
Undergraduate Student Technician
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Hiring Department:
Education - Office of the Dean
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
19
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FLSA Status:
Non-Exempt from FLSA
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue Until Dec 31, 2026
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Location:
UT MAIN CAMPUS
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Job Details:
General Notes
At the Information Technology Office (ITO) Service Desk, you will be the first tier of tech and facilities support in classrooms throughout the College of Education! You will be responsible for walk-up inquiries that can involve checking out equipment, questions on how to operate equipment, creating tickets for full-time staff and more. This position can involve installing, maintaining, and configuring technology and furniture– which are skills that we are willing to teach the right candidates. Student tech’s work flexible hours between 8:00am-7:00pm Monday-Thursday and end at 5:00pm on Fridays. We are happy to work around class and multiple job schedules, but we would like for students to work a minimum of 10 hours with our office.
At the ITO, we use our technology expertise to support College of Education faculty and staff with classroom, event, and facilities support. When you visit our vibrant office located in SZB on the UT Campus, you will find our student techs to be customer service driven, experts at multitasking, and detail-oriented in enacting effective solutions. Our team members are passionate about troubleshooting, collaboration, and time management. If you have a growth mindset and you thrive under pressure, you are probably a great fit for our team!
*This is an in-person position in the George I Sánchez (SZB) building*
This position is open to current University of Texas undergraduate students.
Purpose
The Student Technology Assistant serves as a key member of the Information Technology Office (ITO) Service Desk and supports the College of Education through technology, classroom, facilities, and inventory operations. Reporting to the Service Desk Manager, this role provides frontline customer service, technical support, and operational assistance to faculty, staff, and students while contributing to the effective management of classrooms, equipment, and campus resources. The Student Technology Assistant helps foster a culture of exceptional customer service, collaboration, accountability, continuous learning, and proactive problem-solving, while developing technical and professional skills in a team-oriented environment.
Responsibilities
Effectively make and manage reservations for the College of Education.
Respond and create tickets for classroom support, reservation requests, equipment requests, and more.
Provide classroom support for faculty and staff in SZB and Bellmont (BEL) Hall.
Document new skills learned for future student techs.
Support the SZB Building Manager with installing, maintaining, and configuring technology and furniture.
Collaborate with ITO and Student Affairs staff as needed.
Use Microsoft excel to analyze data for Facilities and ITO.
Required Qualifications
Must bring a positive and curious attitude (Willing to ask questions!)
Experience troubleshooting on the fly! (Figured out why your laptop did that weird thing? (That’s what we’re looking for!)
Customer Service communication skills (Greeting folks with a smile!)
Basic knowledge of audio/visual technology (Ever connected home wifi/gaming console? That counts!)
Some experience using tools or willingness to learn (Drills, sockets, sets, etc)
Willingness to lift up to 50 pounds, with support, when needed. (ex. projectors, imacs, desks)
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Microsoft Excel experience! (recording, sorting, and filtering important data, v-lookup)
Salary Range
$15 per hour
Work Shift
Student tech’s work flexible hours between 8:00am-7:00pm Monday-Thursday and end at 5:00pm on Fridays. We are happy to work around class and multiple job schedules, but we would like for students to work a minimum of 10 hours with our office.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.
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Retirement Plan Eligibility:
Students in this position may choose to enroll in the UTSaver voluntary retirement programs.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
IT & Security (1)