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Full-Time

Director of Engineering

Posted on 9/6/2024

Customer.io

Customer.io

201-500 employees

Marketing automation for customer engagement

Data & Analytics
Robotics & Automation
Consulting
Consumer Software
Enterprise Software
Defense

Compensation Overview

$220k - $240kAnnually

Senior, Expert

Remote in USA

Category
Engineering Management
Software Development Management
Required Skills
Communications
Requirements
  • Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
  • A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
  • A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
  • Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
  • A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
  • A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to engineers.
  • Ability to thrive in a dynamic, customer-centric environment, where adaptability and resilience are essential qualities.
Responsibilities
  • Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
  • Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
  • Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
  • Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals.
  • Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
  • Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
  • Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that improves customer connections and engagement rates. Unlike many competitors, Customer.io offers A/B testing and professional support services to refine marketing strategies and integrate with other tools. The goal is to empower businesses to send data-driven messages that enhance customer engagement and drive revenue.

Company Stage

Seed

Total Funding

$12.1M

Headquarters

Portland, Oregon

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

15%

2 year growth

57%
Simplify Jobs

Simplify's Take

What believers are saying

  • The integration with Vision Pro opens up new avenues for innovative, data-driven VR marketing campaigns.
  • Customer.io's robust A/B testing capabilities enable continuous optimization of marketing strategies, potentially leading to higher engagement and conversion rates.
  • The launch of a Customer Data Platform (CDP) for real-time data activation enhances the platform's ability to deliver timely and relevant customer interactions.

What critics are saying

  • The rapidly evolving MarTech landscape requires constant innovation to stay ahead, posing a challenge for Customer.io to maintain its competitive edge.
  • Dependence on third-party integrations, such as with Twilio SMS, could lead to vulnerabilities and service disruptions.

What makes Customer.io unique

  • Customer.io's integration with Apple Vision Pro positions it uniquely in the VR marketing space, a frontier not yet widely explored by competitors.
  • The platform's ability to segment audiences based on real-time events allows for highly personalized messaging, setting it apart from more static marketing automation tools.
  • Customer.io's native integration with Twilio SMS and other gateways offers flexibility and compliance advantages that many competitors lack.