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Developer Educator - Documentation Operations
Posted on 5/3/2022
New York, NY, USA
Experience Level
Desired Skills
Data Analysis
UI/UX Design
  • Excellent written and verbal communication skills
  • You have experience producing technical documentation, either for an internal or external audience
  • A meticulous eye for detail: accuracy, conciseness, consistency, and relevance
  • Your passion for technology inspires you to explore your curiosity; you love learning new things
  • You find a fast-paced, constantly iterative environment engaging and stimulating
  • You can write proficiently in English
  • You're no stranger to development and can use code to solve problems
  • Previous experience creating and implementing new processes for teams
  • You have experience running a UX research project
  • You're comfortable with data and know how to visualize it for other teams
  • Contribute to numerous programs across the Developer Education team, helping to build connections across teams and introducing initiatives aimed at long-term sustainability and scalability
  • Collaborate with the documentation platform team to implement experiments and update the developer experience of the docs, collecting and analyzing data in order to validate the outcome of those projects
  • Investigate metrics to identify root cause, determine improvements, and follow through with committed insights to evolve systems and processes
  • Efficiently and effectively communicate, track plans, and provide access to the progress and performance of your work to team members
  • Analyze data and customer feedback to gather and test hypotheses around creating a more magical developer experience in Twilio's developer documentation
  • Define processes and established ways of working, including where docs fit into agile or other development methodologies
  • Define documentation priorities and deliverables from a broad scope
  • Use code to automate processes and solve problems the team may have
  • The estimated pay range for this role, based in Colorado, is $145,520 - $181,900
  • Additionally, this role is eligible to participate in Twilio's equity plan

5,001-10,000 employees

Customer engagement platform & developer of communications APIs
Company Overview
Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.
  • Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
  • Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
  • Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
  • Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
  • Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
  • Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.
Company Values
  • Build a more‑connected world
  • Be great, do good, scale fast
  • The work of our lives