Patient Onboarding Associate-Call Center
Posted on 2/13/2024
INACTIVE
Luna Physical Therapy

501-1,000 employees

Personalized in-home physical therapy via app scheduling
Company Overview
Luna Physical Therapy is a leading provider of in-home physical therapy services, offering personalized care that is both convenient and accessible. Their partnership with renowned healthcare providers and the use of a user-friendly app for scheduling appointments sets them apart from traditional clinics. The company's dedicated and knowledgeable therapists, who are available seven days a week, provide undistracted, patient-focused care, which has led to improved treatment adherence and customer satisfaction.

Company Stage

Series B

Total Funding

$59M

Founded

2018

Headquarters

Nashville, Tennessee

Growth & Insights
Headcount

6 month growth

13%

1 year growth

41%

2 year growth

150%
Locations
Nashville, TN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • Office Admin experience, 1 year required
  • Demonstrates a high level of customer service and interpersonal communication skills
  • Call/Contact center or other high call volume experience, preferred
  • Proficient with Google Suite
  • Highly detail-oriented
  • Ability to multi-task in a fast-paced work environment
  • High School Diploma or equivalent
  • Must be able to work at least one day of the weekend
Responsibilities
  • Manage the registration, scheduling, and rescheduling processes for new and existing patients
  • Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms
  • Receive, screen, and coordinate telephone calls from healthcare providers
  • Proactively make outbound calls and send emails to patient leads
Desired Qualifications
  • Hybrid work-from-home options (for qualified employees) - Min 3 months of on the job training and must meet performance expectations
  • Call/Contact center or other high call volume experience
  • A fun collaborative and supportive work environment with a fast-growing, innovative company
  • Realistic growth opportunities