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Senior Business Director - Head of Credit Risk & Fraud
Posted on 4/12/2022
Plano, TX, USA • McLean, VA, USA • New York, NY, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor's Degree or Military Experience
  • At least 10 years of experience in analysis
  • At least 10 years of experience in credit underwriting or at least 10 years of experience in portfolio management
  • Previous formal leadership experience
  • Credit Risk
  • Partner with business leadership and key stakeholders to establish goals, create and manage underwriting guidelines, evaluate market opportunities so as to contribute to the unit's profitability and allocate resources appropriately
  • Partner with the Credit Risk Management (CRM) organization to foster an environment of open dialogue around risk tolerance and credit appetite
  • Maintain portfolio quality by assisting in the underwriting of loans and in the development of loan modifications and strategies
  • Maintain a strong working knowledge of the business, its customers, loan portfolio, competitive environment, economic trends and policies
  • Schedule and conduct periodic portfolio and industry reviews to forecast and identify emerging problems within the portfolio
  • Identify potential structural enhancements in order to improve the credit and reduce risk exposure
  • Fraud
  • Develop the strategy for stopping credit card fraud from happening, ensuring our customers are taken care of when they are impacted, and minimizing the overall financial impact of fraud on Capital One
  • Partner with the Enterprise Fraud organization to collaborate on strategy and capability development, joint implementations and achieve alignment on company-wide policies
  • Directly lead a team of analysts, process managers and investigators and have ownership of fraud loss P&L
  • Monitor fraud trends and develop short, medium and long term strategies to be a leader in the industry and partners with product and tech teams to deliver these strategies
  • Support Capital One's journey to deliver a faster, easier, and more digital set of customer experiences
  • General
  • Demonstrate subject matter expertise for specific line of business, including attending and participating in industry workshops, conferences, etc
  • Encourage an atmosphere of urgency toward meeting customer's needs and providing excellent customer service
  • Promote appropriate application of all policies and procedures; support and drive adherence to regulatory compliance requirements
  • Responsible for developing and managing a diverse team engaged in the underwriting, structuring, and closing of credit card deals, as well as stopping credit card fraud from happening
  • Craft a strategic plan & vision, oversee the identification and execution of critical process improvements
  • Responsible for recruiting, training, performance management, rewards and recognition - in accordance with our company values
  • Cultivate a positive work environment by ensuring all team members are properly challenged and motivated and play an integral role in the team's productivity through an effective and equitable allocation of assignments
  • Develop high caliber associates through on-going mentoring, coaching and career development planning
Desired Qualifications
  • Master's Degree in related field - economics, finance, or business
  • At least 12 years of experience in credit underwriting or at least 12 years of experience in portfolio management
  • Subject matter expertise in specific industry or segment
Capital One

10,001+ employees

Sixth largest bank and financial service provider
Company Overview
Capital One was founded on the belief that no one should be locked out of the financial system. Their deep commitment to financial inclusion is reflected in their business, community partnerships, philanthropy, and most importantly, support for customers. Capital One is on a mission to change banking for good.
  • Medical, Dental, & Vision coverage
  • Onsite Health Centers
  • Prescription saving with network of local pharmacies
  • Stock Purchase Plan
  • Education Assistance
  • 401(k)
  • Flexible Spending Accounts
  • Life and Disability insurance
  • Generous paid time off + corporate & floating holidays
  • Registered dieticians on site, cooking classes and free virtual fitness classes
  • Employee Assistance Program
Company Values
  • Creating financial tools that enrich lives
  • Building thriving communities
  • Advocating for an inclusive society
  • Do the Right Thing