Insurance Team Supervisor

Company Intro

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Responsibilities

• Oversees the insurance accounts receivable team and perform the job duties of fellow teammates as needed
• Maintains positive leadership and gives frequent performance feedback, and encourages two-way participation and ideas
• Participates in the hiring process and review process for team members
• Reviews and approves requests from the insurance team for adjustments and refunds
• Ensures the team resubmits insurance claims that have received no response or are not on file
• Monitors and manages the productivity and performance of assigned employees including reporting daily/weekly/monthly department metrics to Senior Management
• Ensures the team follows-up with insurance companies and confirms claims are paid/processed
• Produces productivity and error reports for the department manager
• Oversees that the team reviews and appeals unpaid and denied claims
• Performs monthly billing audits to ensure timely and accurate claims submission and insurance follow up activities
• Monitor and manage key performance indicators and data for department, and provide reporting and action plans for improvement
• Supervises the team to ensure maintenance of an error rate in accordance with departmental policy
• Performs additional duties as assigned

Qualifications

• High School diploma or equivalent 
• REQUIRED:  5 years medical billing experience (full understanding of types of denials and claims)
• REQUIRED:  2+ years in a leadership role
• Strong background and experience in Revenue Cycle Management
• Ophthalmology background desired
• Active knowledge of CMS guidelines contracted insurance guidelines and coding policies
• Ability to lead a team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideas
• Excellent verbal and written communication skills
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Demonstrated computer literacy and excellent math skills
• Ability to maintain a high level of confidentiality and professionalism

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!