Operational Analytics and Forecasting Lead Analyst @ Openly

Why Openly

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

The Openly Difference

We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.

Welcome to your next adventure.

At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire.

Integrity
Empathy
Teamwork
Curiosity
Urgency

We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.

We're committed to Diversity, Equity, & Inclusion

We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Description:

This role will be responsible for leveraging advanced analytics to support our operational business partners, including Claims, Business Development, Customer Experience, and Marketing and for building new and evolving existing forecasting methodologies that provide insights that can be leveraged by leadership to support strategic planning and decision-making.

In this role, you will…

assumptions, drivers of observed variances, and rationale for future projections.
Analyze complex business challenges and provide insights and recommendations that improve processes and drive business outcomes.
Evaluate impacts of new initiatives and processes on operational performance that inform strategic planning.
Develop a deep understanding of the interconnectedness of all functions supported by the Operational Analytics and Reporting team and leverage these insights to drive increased consistency and transparency.
Build and enhance forecasting tools and develop robust monitoring and reporting frameworks to enable transparency around methodology, core

Key Responsibilities

Operational Analysis

Partner with various insurance operations teams (claims, business development, customer experience, underwriting, marketing) to understand processes, challenges, and data needs.
Conduct deep-dive analyses and provide insights that help the corresponding team find new opportunities and operate more efficiently..
Evaluate the impact of process changes and new initiatives on operational performance.
Support business case development for new initiatives, providing financial projections and ROI analysis.

Forecasting and Predictive Analysis

Develop, maintain, and refine forecasting models for key insurance metrics such as policy counts, premium, claims frequency, and operational costs.
Monitor forecast accuracy and update models regularly based on actual performance and recent trends.
Partner with insurance product, finance, and any relevant operational team to ensure alignment on business assumptions and metric definitions.
Build detailed yet digestible reports summarizing actual versus forecast results and key drivers of variances.
Clearly communicate forecast results, methodology, assumptions, and possible implications for business strategy to key stakeholders and the leadership team.

Collaboration and Communication

Closely work with functional leaders to align on analytical requirements and measures of success for both new and ongoing initiatives.
Effectively communicate insights and recommendations to key stakeholders (including senior leadership) by demonstrating advanced influencing and storytelling skills.

Requirements

A minimum of 5 years of experience in both personal lines property and auto insurance and the supporting operational functions (Claims, Business Development, Customer Experience, etc).
Ability to write complex SQL queries for data extraction, manipulation, and analysis.
Experience in the end-to-end process of building, evaluating, and refining predictive models, with a focus on improving model performance and interpretability using Python or R.
Experience gathering requirements and building dashboards using Google LookerStudio.
Expertise in building and running staffing models that produce digestible outputs that can be leveraged by operational partners to understand existing team capacity and future headcount needs
Experience in developing forecasting tools and models and in building comprehensive monitoring frameworks that concisely highlight recent trends, drivers of deviations, and core assumptions impact the model.
Proven ability to drive results in fast-paced, high-growth environments while managing significant business complexity across a network of stakeholders.
Advanced organizational and time management skills, capable of working with high autonomy on complex initiatives while meeting deadlines.
Exceptional interpersonal skills with proven ability to build rapport and collaborate effectively with stakeholders at all levels.
CPCU or equivalent insurance designation preferred but not required.

Compensation & Benefits:

The target salary range represents the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team.

Target Salary Range

$104,650—$124,260 USD

The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience.

Full Salary Range

$98,100—$163,500 USD

Benefits & Perks

Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
Competitive Salary & Equity
Comprehensive Medical, Dental, and Vision Plan Offerings
Life and disability coverage including voluntary options
Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
(Birthing parents may be eligible for additional leave through STD)
401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
Be Well Program - Employees receive $50 per month to use towards your overall well-being
Paid Volunteer Service Hours
Referral Program and Reward

Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.

We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.

Operational Analytics and Forecasting Lead Analyst

Openly

Compensation Overview

Why Openly

The Openly Difference

Welcome to your next adventure.

We're committed to Diversity, Equity, & Inclusion

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