Account Manager
Posted on 3/10/2023
IXL Learning

501-1,000 employees

Online lessons for K-12 subjects
Company Overview
IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
Raleigh, NC, USA
Experience Level
Desired Skills
Sales & Account Management
  • BA/BS Degree
  • 1-2 years experience in Account Management/Customer Success, Renewal Sales or Inside Sales
  • Classroom experience and/or a related educational field preferred
  • Exceptional phone skills
  • Comfortable with technology and passionate about bringing technology into the classroom
  • Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
  • Strong written and oral communication skills
  • Detail-oriented and exceptionally organized
  • Exceptional critical thinking, research and problem-solving skills
  • Experienced with Microsoft Word and Excel
  • Proven ability to work effectively across teams
  • Proactive outreach to customers with expiring subscriptions through phone, email and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory
  • Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
  • Develop a deep understanding of IXL's products and what sets us apart from competing programs
  • Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
  • Effectively communicate new product enhancements and benefits to existing customers virtually
  • Develop and manage targeted campaigns to upsell and expand within existing accounts
  • Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
  • Accurately track all customer related activities, communication and opportunity tracking in CRM
  • Gather customer feedback to help improve and enhance product offerings