Full-Time
Partner Success & Implementation
Confirmed live in the last 24 hours
Mill
201-500 employees
Transforms food scraps into animal feed
Compensation Overview
$120k - $210kAnnually
Senior
San Bruno, CA, USA + 1 more
More locations: New York, NY, USA
Candidates may need to travel to client sites across the U.S.
You match the following Mill's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s degree in business, environmental science, engineering, or a related field.
- 5+ years of experience in customer success, account management, partner operations, or a related role, preferably in a B2B or enterprise setting, even better with hardware solutions.
- Strong project management skills with the ability to manage multiple accounts and priorities simultaneously.
- Excellent interpersonal and communication skills, with a knack for building trust and credibility with clients.
- Familiarity with hardware implementation and/or SaaS platforms is a plus.
- Passion for sustainability and climate tech.
- Develop and deliver on bespoke launch plans tailored to each client’s unique needs. This includes travelling to launches at client sites across the U.S.
- Coordinate cross-functional teams to ensure seamless installation, integration, and initial use of our product in commercial office settings.
- Design and deliver training & enablement programs and materials to help clients maximize the value of our solutions.
- Partner with internal technical teams to establish and manage processes for addressing customer issues and concerns, to ensure hardware or software challenges receive timely and effective resolution.
- Serve as the primary point of contact for enterprise clients, building strong relationships with key stakeholders, and maintaining and optimizing a regular meeting cadence.
- Act as the voice of the customer internally, advocating for their needs and ensuring alignment with our product and service offerings.
- Collaborate with sales and product teams to identify opportunities for account growth and upselling.
- Deliver on success metrics and KPIs for enterprise customers, tracking and reporting on progress.
- Create scalable systems, tools, and documentation to support rapid growth in enterprise accounts.
- Provide insights and recommendations for expanding the partner success team as the business grows.
- Stay informed about industry trends and best practices to continuously improve the customer experience.
- Familiarity with hardware implementation and/or SaaS platforms is a plus.
Mill.com provides a solution for managing food waste by drying and grinding food scraps into a resource called "Food Grounds." This process is facilitated by a device that resembles a kitchen bin, which operates quietly and requires emptying only once a month, eliminating unpleasant odors. The company targets environmentally conscious households in the continental U.S. with a subscription model that costs about a dollar a day, making it accessible to many consumers. Unlike traditional composting, the processed food waste can be used as animal feed, particularly for chickens, and customers can choose to keep their Food Grounds or have them picked up by the company. Mill.com aims to reduce the environmental impact of food waste, which is a significant contributor to global warming, and is positioned to capture a share of the sustainable waste management market.
Company Size
201-500
Company Stage
Series C
Total Funding
$165.4M
Headquarters
San Bruno, California
Founded
2020
Simplify's Take
What believers are saying
- Mill's collaboration with chefs enhances brand visibility and credibility.
- The FDA's new regulatory pathway opens opportunities in the animal feed industry.
- Growing awareness of food waste reduction aligns with Mill's mission, boosting adoption.
What critics are saying
- Potential backlash from animal rights groups regarding food waste as animal feed.
- Increased competition from startups like Lomi by Pela in the food waste sector.
- Consumer dissatisfaction risk due to the complexity of high-tech kitchen appliances.
What makes Mill unique
- Mill's bin dries, shrinks, and de-stinks food waste, unlike traditional composters.
- Mill offers a subscription model, making it affordable for environmentally conscious households.
- Processed food waste can be used as animal feed, aligning with EPA recommendations.
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Benefits
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Growth & Insights and Company News
6 month growth
↑ 3%1 year growth
↓ -1%2 year growth
↑ 7%Mill teams up with NYC's celebrated chefs to tackle food waste in the first-ever Make Food, Not Waste Restaurant Week. Post thisThe Make Food, Not Waste Restaurant Week debuts as part of Mill's Make Food, Not Waste campaign, which spotlights the problem of food waste and introduces Mill's food recycler as the essential tool for the busy New Yorker's kitchen. Celebrating the joy of connecting with friends and family over an unforgettable meal – whether at a favorite restaurant or a dinner party – Mill lets you cook messy, live clean, and forget what garbage smells like.NYC's Celebrated Chefs Tackle Food Waste with Mill (September 30th - October 6th)The best chefs in the world understand food waste as a challenge and have long spearheaded sustainable practices in their kitchens. Mill is proud to partner with the leading culinary voices in New York to highlight the importance of preparing food with care, using everything we can, and making sure no food ends up in a landfill.From Monday, September 30th through Sunday, October 6th, Mill is hosting the city's first-ever Make Food, Not Waste Restaurant Week, where restaurants will set the standard for no-waste cooking. Each participating restaurant is committed to producing zero food waste throughout the week, while offering a special dish on their menus that showcases their perspective on no-waste cooking – highlights include a Fried Plantain Panna Cotta with curry ice cream, plantain peel caramel, peanut praline snow and a rye peanut crunch, made by Chef Camari Mick of The Musket Room as well as a Kampachi Crudo, with mushrooms, fermented husk cherry salsa, celtuce and chicharron furikake from Chef Fidel Caballero of Corima.To support its commitment, participating restaurants are utilizing Mill food recyclers in their kitchens, which dry and grind food scraps to be used in a composting process or turned into chicken feed.Participating restaurants include:Bar Blondeau, the bar and restaurant at The Wythe Hotel in Williamsburg with sweeping views of the Manhattan skylineskyline Bar Contra, the newly reopened cocktail bar from Jeremiah Stone , Dave Arnold , and Fabian von Hauske, , and Corima, the new modern Northern Mexican restaurant in Chinatown that was just named one of Bon Appetit's Best New Restaurant 2024Best New Restaurant 2024 Greywind, the newest restaurant from James Beard Award-winning Chef Dan Kluger offering a seasonally-driven, vegetable-forward menuAward-winning Chef offering a seasonally-driven, vegetable-forward menu June, the natural wine bar and restaurant in Cobble Hill, named one of the Best Bars in New York City by Conde Nast Travelerby Le Crocodile, the French brasserie named one of "The 100 Best Restaurants in New York City in 2024" by The New York Timesin 2024" by Loring Place, the seasonal and local American restaurant from Chef Dan KlugerThe Musket Room, the Michelin-starred downtown NYC restaurant from Mary Attea and Camari Mick , who were just named Food & Wine 's Best New Chefs 2024and , who were just named 's Best New Chefs 2024 Nami Nori , the Japanese restaurant specializing in open temaki with locations in West Village and Williamsburg, the Japanese restaurant specializing in open temaki with locations in West Village and Williamsburg Rezdora, a New York Times three-star restaurant and a 2021 and 2022 Michelin Star recipient from Chef Stefano Secchi that celebrates the cuisine of Emilia Romagnathree-star restaurant and a 2021 and 2022 Michelin Star recipient from Chef that celebrates the cuisine of Emilia Romagna Rhodora, the wine bar that strives to be the first zero waste wine bar of its kind in the countryWin Son, a Taiwanese-American restaurant from award-winning chef Trigg Brown in WilliamsburgMake Food, Not Waste comes to life across New York CityThe Mill food recycler is the perfect at-home companion to make the city's curbside composting program – rolling out this fall – easier to manage. Mill takes weeks to fill up and offers an effortless, odorless, and clean way to keep food out of landfills
Consumer technology is hard, but few people have mastered it as well as Matt Rogers, co-founder of Nest and now Mill, his new startup that promises to turn your table scraps into planet-saving treasure.Mill burst out of the gate last year after spending some time in stealth refining its waste bin, an easy to use kitchen accessory that belies the complexity of its hardware and software. Matt Roger’s newest product takes food waste and turns it into compost by breakfast. The resulting grounds can be spread on gardens or sent back to Mill to be used as chicken feed, closing the loop.Matt Rogers will bring his trademark energy and incites to TechCrunch Disrupt 2024 on October 28-30 in San Francisco.Who Is Matt Rogers?His resume speaks for itself. After working on iPod and early iPhone software at Apple, he co-founded Nest, the home automation startup that soon sold to Google for $3.2 billion, in the process reinventing household staples like the thermostat and smoke detector.Now, with Mill, he’s continuing his mission to bring delight to forgotten parts of our homes. During our fireside interview with Matt Rogers, we’ll dive into the secrets behind making great consumer products, unpack Mill’s plans to slash household carbon footprints, and hear why he thinks climate tech is one of the most consequential sectors of this century.About TechCrunch Disrupt 2024TechCrunch Disrupt is where you’ll find innovation for every stage of your startup journey. Whether you’re a budding founder with a revolutionary idea, a seasoned startup looking to scale or an investor seeking the next big thing, TechCrunch Disrupt offers unparalleled resources, connections and expert insights to propel your venture forward
Days after the announcement of the Biden-Harris Administration's National Strategy to Reduce Food Loss and Waste and Recycle Organics, Mill's new data demonstrates tangible progress: the food-recycling system has processed over two million pounds of food in its first year of operations and is influencing cooking and shopping behavior to help people save money and reduce wasteSAN BRUNO, Calif., June 18, 2024 /PRNewswire/ -- Award-winning food-recycling system Mill today announced new data from its first year of operations helping American households prevent food waste. Mill's insights represent the largest, most accurate look at food waste behavior in homes ever measured. The data shows that Mill is increasing awareness of food waste, driving consumer behavior changes, and presenting new opportunities for people to save money and reduce waste.Mill's award-winning food-recycling system is increasing awareness of food waste, driving consumer behavior changes, and presenting new opportunities for people to save money and reduce waste.Mill is the food recycling system from Nest Cofounder Matt Rogers and early Nest leader Harry Tannenbaum that turns household food scraps into clean, dry grounds that can feed farms or gardens. Built by engineers from Apple and Google, Mill's food recycler is sensitive to food scrap inputs as small as 15 grams—the equivalent of a single strawberry—which means Mill has a precise understanding of how much food is being added to its fleet of connected food-recyclers. This means that households across the country now have real-time visibility into how much food they're wasting and can act on it.Mill aggregated millions of device days of data from April 2023 to May 2024, and found that the median Mill household added around 5.5 pounds of food scraps per household per week. Notably, the median amount of food scraps added to Mill decreased over time—by over 20% over the first four months—and then stabilized
The next generation of Mill is faster, smarter, and quieter than ever—helping you waste less while you sleep. Post this"The first generation of Mill is the best product I've worked on in my career. The next generation is even better. In less than a year, we've already helped people save one million pounds of food by turning kitchen scraps into food for farms and gardens. Mill fulfills the promise of what technology and innovation can and should do for society, making people's lives easier while also making an impact on the planet," said Matt Rogers, Cofounder and CEO at Mill.Easy to Use, Convenient, and Super FastThe next generation of Mill can process a pound of wet food scraps in 2.5 hours (faster than most dishwasher cycles). The vertical stainless steel augers quietly and efficiently dry and grind food scraps overnight into clean, dry grounds
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