Full-Time

Technical Lead

Confirmed live in the last 24 hours

Harmonia

Harmonia

201-500 employees

Provides IT solutions for federal agencies

Government & Public Sector
Enterprise Software
Social Impact
Cybersecurity

Senior, Expert

Washington, DC, USA

Fully onsite position.

US Top Secret Clearance Required

Category
IT Support
System Administration
IT & Security
Required Skills
ServiceNow
Customer Service
Requirements
  • Bachelor’s degree in information technology, Computer Science, or a related field. Relevant experience may substitute for the degree requirement.
  • Minimum of 7 years of experience in IT help desk support, including at least 2 years in a supervisory or lead role.
  • Knowledge of service desk ticketing systems, preferably experience with ServiceNow, SolarWinds or similar platforms.
  • Experience with Active Directory, Office 365, and network support.
  • Demonstrated leadership abilities and strong problem-solving skills.
  • Excellent communication skills and a commitment to providing outstanding customer service.
Responsibilities
  • Lead the Help Desk team in providing Tier 1 and Tier 2 IT Service Desk support for the employees and contractors.
  • Oversee the response to service requests via telephone, email, voicemail, and direct walk-ups, ensuring high levels of customer satisfaction.
  • Manage and troubleshoot a variety of technologies, including Windows and VMware, Microsoft Office, Network, VOIP telephones, video teleconferencing tools, VPN, and secure remote access solutions.
  • Supervise the support for a range of devices, such as desktop computers, laptops, tablets, printers, scanners, and other peripherals.
  • Ensure the Help Desk team adheres to Information Security and Privacy Awareness training and complies with standards.
  • Utilize and maintain the service desk ticketing and tracking systems, ensuring accurate record-keeping and efficient ticket resolution.
  • Coordinate hardware moves, setups, and presentation support.
  • Provide guidance and training to team members and users on various applications and systems.
  • Monitor and report on service desk performance, identifying areas for improvement and implementing strategies to enhance service delivery.
  • Collaborate with other IT teams and departments to support organizational goals and initiatives. Communicate effectively with stakeholders to ensure alignment and transparency.
Desired Qualifications
  • Certifications such as CompTIA SEC+, Network+, ITIL, or Microsoft Certified Professional (MCP) are highly desirable.

Harmonia Holdings Group, LLC provides IT solutions specifically designed to improve efficiency for federal agencies. Their services include software development, data analytics, and cybersecurity, which help address the challenges of limited federal budgets. Harmonia tailors its offerings to meet the unique needs of its clients, ensuring high-quality results. Unlike many competitors, Harmonia emphasizes social responsibility, having donated $5 million to various charitable causes since 2015 and supporting veteran employment initiatives. The company's goal is to enhance the effectiveness of federal operations while contributing positively to the community.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Blacksburg, Virginia

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI-driven solutions boosts Harmonia's federal IT project opportunities.
  • Partnership with R3 Corda aligns with growing interest in blockchain for secure transactions.
  • Federal push for zero-trust cybersecurity frameworks expands Harmonia's service offerings.

What critics are saying

  • Increased competition in federal IT may impact Harmonia's market share.
  • Blockchain integration poses security challenges that could affect Harmonia's reputation.
  • New leadership may lead to strategic shifts disrupting operations and client relationships.

What makes Harmonia unique

  • Harmonia specializes in innovative IT solutions for the federal sector since 2006.
  • The company leverages emerging technologies to address shrinking federal budgets.
  • Harmonia's business model focuses on tailored IT services and government contracts.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Flexible Work Hours

Paid Holidays

Unlimited Paid Time Off

Paid Parental Leave

Gym Membership

Professional Development Budget