Full-Time
NOC Specialist
Tier II, Wireline
Collabera
5,001-10,000 employees
IT staffing and digital talent solutions
No salary listed
Allen, TX, USA
In Person
 IT & Security (1) |
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- In-depth knowledge in one or more VoIP switching technologies: Genband G9/G6/Genius, CS2000, Broadsoft, MetaSwitch & Metasphere, Ureach, and/or Acme / Nextone SBC.
- Knowledge in Element Management Systems, & servers interfacing these platforms.
- Provide 7X24X365 Tier II support for all VoIP Switching issues associated with software, hardware & feature troubles, including in depth proactive analysis to reduce customer interruptions.
- Voice over IP analytical supervision to include troubleshooting at different layers of the OSI model, including the physical, data link, network, & transport.
- Implement & maintain network security such as user/password/port administration for all VOIP & supporting nodes & elements that are Central Office interfaced to company network.
- Collaborates with other departments on network issues & network configuration to support, hardware/software switch upgrades & patch implementation, AMA billing conversions/recovery/validation, feature package upgrades, link-rehome, transport upgrades/conversions, sync-clock conversions, timing, & acquisition coordination.
- Provide support for FOA (First Office Application) of new products, which includes working with Tier I monitoring teams (Netcool) to ensure these new products are reporting correctly & providing new product training & developing standards & Preventative Maintenance Procedures to support those products.
- Provide network support for major outages, Change Management activities, and/or major projects for company network (which includes approving MOPs, monitoring, reporting, correcting any abnormalities, & Root Cause Analysis).
- Provide back-up NOC Support functions during emergency disaster recovery, monitoring, coordination, & escalation of any major or catastrophic conditions in company's network.
- Gatekeeper for all vendor interaction/escalation of installation and/or technical resolution for major or service affecting issue in company's network.
- Alarm monitoring system support to include major projects to migrate off old systems (i.e. TDM), employ automation procedures where possible, assist in the determination of alarm levels for all network elements, provided various connectivity via LAN, & provide support for external alarming devices.
- Desired knowledge in Multi-service Edge Routers, SIP, Unix, Linux, WireShark, etc.
- Knowledge in one or more voice TDM switch technologies: DMS-10, DMS-100/200/500, 5ESS, DCO, GTD-5, EWSD and/or Oryx.
Collabera is a global digital talent solutions firm that provides information technology consulting and professional staffing services. It helps clients meet resourcing needs through a mix of staff augmentation, direct placement, talent development, and a global remote talent platform, with access to over 14 million professionals. The company is moving from a traditional people-placement model to a digital engineering focus, investing in AI and data analytics and forming partnerships with technology leaders like Salesforce, AWS, and Microsoft. Its services support on-site, hybrid, or remote roles across industries such as banking, technology, healthcare, manufacturing, and more, targeting Fortune 500 and Global 1000 enterprises. The goal is to scale flexible talent solutions and digital engineering capabilities to help clients transform their workforces amid technological disruption.
Company Size
5,001-10,000
Company Stage
Late Stage VC
Total Funding
$30M
Headquarters
Morristown, New Jersey
Founded
1991
Simplify's Take
What believers are saying
- Enterprise AI-driven hiring adoption accelerates demand for Collabera's CAIU bias mitigation solution.
- New CEO Mike Fromhold drives strategic pivot toward higher-margin digital engineering and consulting services.
- Fortune 500 client base across banking, healthcare, tech expands as workforce transformation accelerates post-2024.
What critics are saying
- CAIU's historical bias perpetuation triggers DOJ algorithmic discrimination investigation within 12-24 months.
- Generative AI tools collapse entry-level developer demand, eliminating 40-60% of Collabera's staffing volume.
- AB5-style contractor reclassification laws eliminate cost arbitrage underpinning staff augmentation margins by 2027.
What makes Collabera unique
- CAIU platform embeds AI accountability layer with confidence scoring and bias detection automatically.
- 30 years of hiring data and 14 million professional network enable scale unmatched by competitors.
- Global delivery centers in India, UK, Australia, and Southeast Asia provide cost-effective talent access.
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Benefits
Remote Work Options
Flexible Work Hours
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Mental Health Support
Conference Attendance Budget
Professional Development Budget
Training Programs
Stock Options
Company Equity
Remote Work Options
Phone/Internet Stipend
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Prajna joined Collabera in July 2022 as Director, People & Culture, where she crafted and implemented talent and HR strategies for the entire Global Delivery Center (GDC).
Basking Ridge-based Collabera on Friday announced it appointed a new CEO, Mike Fromhold. As a staffing and talent solutions leader with more than 15 years of experience, Fromhold brings extensive knowledge of the industry and a clear understanding of the changes transforming today’s complex talent market.Throughout his career, Fromhold, a graduate of Penn State University, held several high-profile roles in sales, operations and executive management, including president of Insight Global’s $2.7 billion Technology Division Fitness Laboratory.In his new role, Fromhold will lead the executive team and oversee all aspects of Collabera’s strategy and operations. Sham Patel, a company founder and executive with Collabera for over 25 years, will step into a chief mentor role, working closely with him and the leadership team during this transition period.“Mike is a leader of deep integrity who believes that our people are the focus of everything we do,” Karthik Krishnamurthy, Collabera Holdings’ group CEO, said. “I was genuinely moved by his commitment to tread the right path, no matter how hard it may seem. His industry knowledge, expertise, determination and approach to collaboration across the company prepares him well for this critical position. I look forward to Collabera’s continued success under Mike’s leadership.”
Collabera is excited to announce it is joining forces with The Leukemia & Lymphoma Society's (LLS) Light The Night campaign to bring light to the darkness of cancer through research and cures.