Minimum Qualifications

• Experience – A bachelor’s degree or 2-3 years of related professional experience in customer success, account management, or operational roles. 
• Customer Advocacy – A “customer-first” attitude and a readiness to create “win-win” situations that deliver value for all stakeholders. 
• Commercial Acumen – Target-driven, determined to succeed, and excited by the thrill of selling new solutions and services.
• Data Handling – Comfortable extracting, examining, and distributing data to drive insights and initiatives. 
• Communication – Clear communicator who is able to convey ideas and solutions in a coherent manner. 
• Structured Operator – Detailed oriented in approach and meticulous in execution. Shows ability to handle large volumes of information, and synthesize it in a structured and organized manner. 
• Self-Starter – An entrepreneurial bias for action when thinking and, most importantly, executing on solutions, no matter how scrappy it may be. 
• Owner – No ego. Strong ownership on doing what is right for the customer and the company, and collaborates well with others to make that happen. 

Preferred Qualifications

• Domain Experience – Prior experience in high-volume sales, account management, or consulting/banking roles.
• Industry Experience – Technical understanding of property management systems and tools. 
• Process Optimization – Prior experience optimizing processes and workflows to increase effectiveness and speed. 

Responsibilities

• Revenue Management – Examine performance goals set for key property managers, understand drivers of performance, and develop action plans to hit commercial objectives. 
• Partner Operations – Communicate daily with property managers and act as their primary point-of-contact for day-to-day operational matters
• Partner Readiness – Employ and utilize data to prioritize optimizations that improve the performance of a property manager’s portfolio (eg. availability, price competitiveness)
• Partner Churn – Manage listing retention and drive partner participation and engagement
• Data Insights – Deliver trends, data, and market insights to drive optimizations and establish Hopper as a leading partner for property managers. 
• Voice of the Supplier – Gather feedback from property managers regarding product improvements, and deliver these internally to help drive continuous improvement
• Champion of the Brand – Represent Hopper in local markets, trade shows, and industry events to build the company’s profile amongst partners

Benefits

• Well-funded and proven startup with large ambitions
• Competitive salary
• Unlimited PTO
• WeWork All Access Pass OR Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% employer-paid telemedicine, medical, dental, vision, disability and life insurance plans
• Access to a Retirement Savings Plan (CAN) or 401K (US)