Revenue Optimization Specialist
Homes, Remote
Confirmed live in the last 24 hours
Remote • United States
Experience Level
  • Experience - A bachelor's degree or 2-3 years of related professional experience in customer success, account management, or operational roles
  • Customer Advocacy - A “customer-first” attitude and a readiness to create “win-win” situations that deliver value for all stakeholders
  • Commercial Acumen - Target-driven, determined to succeed, and excited by the thrill of selling new solutions and services
  • Data Handling - Comfortable extracting, examining, and distributing data to drive insights and initiatives
  • Communication - Clear communicator who is able to convey ideas and solutions in a coherent manner
  • Structured Operator - Detailed oriented in approach and meticulous in execution. Shows ability to handle large volumes of information, and synthesize it in a structured and organized manner
  • Self-Starter - An entrepreneurial bias for action when thinking and, most importantly, executing on solutions, no matter how scrappy it may be
  • Owner - No ego. Strong ownership on doing what is right for the customer and the company, and collaborates well with others to make that happen
  • Hopper sold around $4 billion in travel and travel fintech in 2022, up nearly 3X over 2021. In 2022, Hopper increased its revenue 2.5X year-over year
  • The company's bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent 30-40% of Hopper's total app revenue
  • Given the success of its fintech products, Hopper launched a B2B initiative called Hopper Cloud in late 2021. Through this partnership program, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory. As its first Hopper Cloud partnership
  • Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders
  • Recognized as one of the world's most innovative companies by Fast Company four years in a row, Hopper has been downloaded over 80 million times and continues to have millions of new installs each month
  • Hopper has raised over $700 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world's fastest-growing mobile-first travel marketplace
  • Revenue Management - Examine performance goals set for key property managers, understand drivers of performance, and develop action plans to hit commercial objectives
  • Partner Operations - Communicate daily with property managers and act as their primary point-of-contact for day-to-day operational matters
  • Partner Readiness - Employ and utilize data to prioritize optimizations that improve the performance of a property manager's portfolio (eg. availability, price competitiveness)
  • Partner Churn - Manage listing retention and drive partner participation and engagement
  • Data Insights - Deliver trends, data, and market insights to drive optimizations and establish Hopper as a leading partner for property managers
  • Voice of the Supplier - Gather feedback from property managers regarding product improvements, and deliver these internally to help drive continuous improvement
  • Champion of the Brand - Represent Hopper in local markets, trade shows, and industry events to build the company's profile amongst partners
Desired Qualifications
  • Domain Experience - Prior experience in high-volume sales, account management, or consulting/banking roles
  • Industry Experience - Technical understanding of property management systems and tools
  • Process Optimization - Prior experience optimizing processes and workflows to increase effectiveness and speed

1,001-5,000 employees

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