Job Description

We have an exciting opportunity for a Senior Account Manager to join our busy team working on a major retail client. The Senior Account Manager role is a key player in our team and will be the main contact for the client, other agencies, and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. 

The Senior Account Manager is ultimately responsible for the day-to-day execution of our clients’ marketing strategies. This role requires partnership with the various client stakeholders and Merkle stakeholders, acting as a liaison between the teams to execute flawlessly and meet business goals. By ensuring marketing and support activities are executed in a timely and efficient manner, the Senior Account Manager directly impacts the success of our clients as well as Merkle.

Key Responsibilities:

• Support or act as the primary contact for day-to-day delivery team and client
• Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
• Run internal and external client meetings; responsible for daily communication with key internal and external contacts
• Ensure timeliness and quality of client deliverables
• Continuously observe and identity areas to improve existing processes
• Bring leadership, guidance and operational efficiencies to the delivery team
• View of bigger picture and disseminating information to the appropriate parties for execution
• Apply critical thinking skills to identify and mitigate potential delivery risks
• Remain extremely focused on detail while managing multiple email campaigns simultaneously.

Qualifications

• Bachelor’s Degree required 
• 6+ years related agency experience, specifically within digital marketing or marketing operations
• Must have experience with Salesforce Marketing Cloud, including Email Studio, Content Builder and Journey Builder
• Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously