Customer Onsite Specialist
Posted on 10/15/2022
Kansas City, MO, USA • Missouri, USA
Experience Level
Desired Skills
Customer Service
  • 2+ years of experience in an applicable role such as staffing, human resources, or customer service
  • This role will require travel to and from customer facilities, and will therefore require a reliable form of transportation
  • Comfortable working in an industrial environment and communicating with a diverse range of stakeholders
  • Strong communication skills (in-person, written, and verbal)
  • Reliable, responsive and able to work under minimal supervision - you'll be remote & collaborating with other Wonolo team members virtually
  • A positive self-starter and eager to learn - you're willing to own results, try new things, are open to feedback and not afraid to ask questions
  • Comfortable with tech platforms - e.g. Google for Business tools (Gmail, Calendar, Docs, and Sheets) and Slack
  • You demonstrate a substantial commitment to advancing representation and inclusion
  • If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description
  • The expected pay range for this position is $20-24/hour. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo's equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering
  • Travel to different Wonolo customer locations (commonly a warehouse or production facility) and coordinate with customers on issues relating to the check-in / check-out process, time-theft prevention procedures, and other issues relating to Wonoloers' completion of jobs
  • Build trusting relationships with customers and advise on potential improvements to their standard operating procedures
  • Triage issues between customers and Wonoloers using white-glove support skills
  • Escalate feedback to improve the customer and Wonoloer experience. Serve as an expert on the ins and outs of our software and terms as applicable to Wonoloers and customers
  • Help to acquire, onboard or assess workers for W2 jobs as needed, including reviewing I-9 and worker identification documentation
  • Connect with Wonoloers and act as an additional resource for questions and support needs they may have
  • Verify Wonoloers' completion of customer-supplied conditional offer specifications
Desired Qualifications
  • Experience in the industrial/warehousing environment is a plus

201-500 employees

Online staffing platform
Company Overview
Wonolo, which stands for “Work Now Locally,” is an on-demand staffing platform that is changing the way businesses find talent for their immediate labor needs. Everyday, Wonolo is creating flexible opportunities for individuals to make extra income, learn new skills, and change their lives.
  • Comprehensive health plans
  • 401K
  • Generous parental leave
  • Paid holidays
  • Meaningful equity
  • Unlimited paid time off
  • Flexibility to work from anywhere
  • Company retreats
Company Core Values
  • We put users first
  • We take calculated risks and prioritize high-impact projects
  • We act as owners and work as teams
  • We value hard work and celebrate results
  • We take our work seriously but not ourselves
  • We hold the 5 Ps to be self-evident: Punctual, Professional, Prepared, Polite, and Positive