Lead Services Specialist 1

Job Description Summary

Responsible for project operations and programs support including standardization, quality management, document management, methods creation and maintenance, process improvement and tools for the project management function. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Job Summary:

In this role, you will work closely with our portfolio leaders and resource managers support analysis and providing guidance to ensure compliance with standards, continuous development of people and processes, and effective management of budget and resources. Whilst the work is largely governed by rules and instructions, the post holder has freedom to think and act in respect of the development of plans and implementation of instructions to support the strategic objectives of the business.

Responsible for operations analysis, planning, and execution. Functions with some autonomy but guided by established policies and review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Roles and Responsibilities:

•            Ensure a consistent, efficient and effective delivery of operational services, in line with global standards, in order to support the achievement of business objectives across all areas

•            May resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.

•            Has ability to propose different solutions outside of set parameters to address more complicated project management processes. Identifies opportunities for business improvements and trends. Recommends strategies to address these, in discussion/agreement with management.

•            Ability to analysis key performance indicators to ensure adherence to target levels and budget. Take appropriate action on resource planning with portfolio leaders and resources managers. Ensure processes are identified and developed to accurately reflect the business goals and objectives.

•            Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

•            Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information, delivering training as required to support teams using these systems.

Required Qualification

•            Advanced experience in Services/Project management. Knowledge is comparable to Bachelor’s degree for an accredited university or college w/6+ years experience.

Desired Job Characteristics:

•            Strong oral and written communication skills

•            Ability to analyze and resolve problems

•            Ability to work as part of a team and as an individual contributor

•            Ability to lead, mentor and train others

•            Demonstrated ability to proactively identify issues and independently develop solutions

•            Good organizational and time management skills

•            Strong business acumen in a technical environment

•            Proactively makes or recommends decisions based on in-depth analysis; Able to define critical problems to be solved; Identifies data sources required to execute analytic; With guidance from manager, able to select and conduct advanced analytic techniques; Uses a formal process to present findings and recommend specific actions that relate to business objectives; Proposes alternative business strategies as appropriate; Applies data visualization to support finding.

•            Can follow processes without assistance. Recognizes variations to the process and works to resolve independently. Can adapt to gaps or exceptions to the processes and adjust accordingly.  Ability to interact with the customer and manage expectations. Exceeds quality requirements and adapts to ensure standards are met in all situations. Identifies inefficient processes.

Additional Information

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.