Outpatient Care Technician

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Outpatient Care Tech would assist the physician or advance practice provider (APP) with patient flow, intake, vital signs, procedures, and administrative tasks.

Essential Job functions:

• Assists Physician, APP with patient care, patient flow, intake, vital signs, procedures, and administrative tasks.

• Greets patients/family. Schedule patient appointments and tests in an efficient and timely manner.

• Answers the telephone promptly. Takes an accurate message when needed and delivers to the appropriate individual. Demonstrate appropriate etiquette.

• Schedules appointments accurately and appropriately according to departmental guidelines • Schedules and enters diagnostic tests and procedures into order management system, following all appropriate workflows.

• Obtains, verifies, and updates patient information including demographics, insurance, HIPAA forms and financial waivers.

• Prepares the examination room. Escorts patient into the room. Cleans examination room when exam is complete.

• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit. • Communicates & provides care consistent with the age, cultural, spiritual, and developmental needs of the patient.

• Collects lab specimens according to departmental guidelines. Accurately labels specimens. • Accurately completes any/all necessary forms for the patients.

• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.

• Works cooperatively with Patient Service Representative (PSR) and other clinical staff to ensure timely pre-authorizations.

• Appropriately reviews and reconciles medication list in EHR.

• Accurately documents allergies in EHR.

• Employs appropriate and timely use of tasking in EHR.

• Confirms future appointments as needed.

• Communicates with the Office Supervisor / Manager appropriately and promptly.

• Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.

• Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.

• Appropriately adheres to universal safety precautions when disposing of medical waste.

• Demonstrates flexibility with various work schedules.

• Recognizes and performs duties which need to be performed although not directly assigned.

General Job Functions:

• Verbalizes and demonstrates understanding medical emergency procedure.

• Complies with all SMG regulatory policies, procedures and standards.

• Understands and performs within scope of practice.

• Other duties as assigned and/or required i.e. EKG, Phlebotomy.

Physical Job Requirements:

• Pushing and pulling, taking frequency and weight into consideration.

• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.

• Physical agility, which includes ability to maneuver body while in place.

• Dexterity of hands and fingers. Balance is maintained during climbing, bending and/or reaching.

• Endurance (e.g. continuous typing, prolonged standing/bending, walking). Environmental Risks:

• Chemicals, Chemotherapy and Fumes

• Loud noises

• Vibration

• Extreme temperatures

• Confined spaces

• Allergens: dust, mold and/or pollen

• Sharps

• Latex

• Combative Patients/Visitors Blood-borne Pathogens:

• Exposure to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens.

• Contact with patients or patient specimens is possible.

• Unplanned or unexpected exposure.

Education, Certification, Computer and Training Requirements:

• High School Diploma/GED

• A background in the medical field preferred but not required.

• Must obtain BLS within 60 days of hire.

• Excellent customer service skills.

• Ability to be a team player.

• Ability to perform well in difficult situations.

• Ability to communicate in English, both orally and in writing.

• Ability to organize and perform multiple tasks in a timely manner.

• Basic proficiency in computer use. • Knowledge of medical office and terminology is preferred.

• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.

• Experience with Standard Office Technology in a Window based environment preferred.

Pay Range: $17.60 - $21.30 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.