Full-Time
Technical Support Analyst
Procom
51-200 employees
Manufactures advanced antenna and DAS solutions
No salary listed
No H1B Sponsorship
San Diego, CA, USA
In Person
 Customer Experience & Support (1) |
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- Work experience of at least two years in administration of Git, Gerrit, and Jenkins, and/or other open source tools such as Artifactory.
- Experienced in Linux environments and comfortable with networking topics.
- Fast learner and self-motivated in learning in a new environment.
- Strong analytical and problem solving skills.
- Customer orientation.
- Good team player and good communication skills.
- English (written and spoken) is a must.
- Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment.
- ITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.
- ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.
- ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.
- Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment.
- Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.
- Documentation of technical fix solution and knowhow.
- Participate in team meeting if required.
- Participate in downtime maintenance testing, if required.
- Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.
- Knowledge handover upon completion of assignment, if required.
Procom designs and manufactures advanced antennas, Distributed Antenna Systems (DAS), and signal combiners and filters for critical communications in public safety, aviation, telecom, IoT, transportation, and industrial sectors, with factories in Denmark and the UK. Its systems distribute radio signals to keep networks strong in large spaces or harsh environments, while combiners merge multiple signal paths and filters remove unwanted frequencies to ensure reliable transmission. It differentiates itself by focusing on mission-critical, high-reliability equipment tailored for professionals like police, firefighters, defense forces, airlines, and shipping, with Europe-based manufacturing that supports quality control and customization. Its goal is to provide dependable communication infrastructure that enables safe, efficient operations for critical services worldwide.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Frederikssund, Denmark
Founded
1980
Simplify's Take
What believers are saying
- PMRExpo 2024 launched 450 MHz hybrid combiner for PMR/LTE.
- Wideband 380-470MHz combiners support TETRA, public safety.
- ATEX-certified antennas dominate hazardous industrial environments.
What critics are saying
- Ericsson Cobham acquisition displaces Procom in 50–70% police contracts within 12–24 months.
- Nokia AirScale undercuts Procom pricing by 20–30% in aviation bids next 6–12 months.
- Nanjing Amphenol replicas halve Procom margins in shipping sales within 6–12 months.
What makes Procom unique
- PRO-COM150-HDAR-4 fits 19” 3 HU trays for 6.25 kHz spacing.
- PRO-HDAR integrates TX combiner, RX multicoupler, duplex filter.
- PRO-MCU380 serves mobile law enforcement and fire brigades.
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People at Procom who can refer or advise you
Company News
At this weeks' PMRExpo 2024, Amphenol Procom announced the introduction of their new Broadband and Compact Hybrid Combiner for the PMR/LTE 450 MHz range, designed to deliver exceptional RF reliability while offering unparalleled flexibility.
Procom have recently added two new combiner systems to its wide range of combining products.