Store Systems Support Associate

Posted on 10/20/2023

INACTIVE

10,001+ employees

Retailer of pop culture and music merchandise

Company Overview

Hot Topic stands out as a unique retail destination for music and pop culture-inspired merchandise, offering a wide range of products from band t-shirts to Funko figures. The company fosters an open and collaborative work environment, encouraging authenticity and autonomy, and is committed to community involvement through partnerships with various organizations. With over 600 retail locations and a strong online presence, Hot Topic has established itself as a leader in its industry, employing a diverse team of passionate individuals dedicated to creating the best retail experience.

Consumer Goods

Company Stage

N/A

Total Funding

N/A

Founded

1989

Headquarters

City of Industry, California

Growth & Insights

Headcount

6 month growth

↑ 2%

1 year growth

↑ 7%

2 year growth

↑ 16%

Locations

City of Industry, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

ASP.NET

Java

CategoriesNew

IT & Security

Software Engineering

Requirements

A Bachelor's in Computer Science, Information Technology or a related field
2-3 years of experience in a business or technical role focused on Store POS systems & Peripherals preferably Xstore POS or ORPOS
1+ Year of Java/Script-based test automation

Responsibilities

Ensures timely and effective resolution to all POS support escalations by providing technical and procedural support
Coordinates issue resolution with other support areas, as required
Identifies escalation situations and escalates them timely and accurately
Calls software and hardware vendors to request service regarding defective products
Cross trains Helpdesk Associates with updated procedures
Serve as rotating point of escalation for scheduled after-hours automation tasks
Maintains accurate application and business processes documentation
Deploy and support custom code and scripts as necessary to update and maintain POS application systems
Build, deploy, maintain, and update Windows OS images for POS
Maintain and support ASP .NET applications
After-hours deployment of POS application patches and maintenance tasks
After-hours or weekend support of high severity issues, provide resolution in a timely matter as needed
Maintain and update accurate documentation of issue resolution, scripts, and store-specific information
Identify areas that can be automated, develop and test scripts to automate day to day tasks
Maintain intranet applications for stores and internal partners

Technology keeps the world moving - It’s no different here at Hot Topic.We’re looking for a Store Systems Support Analyst to join our team and provide stellar technical support for stores, HQ, and DC customers by serving as an escalation point for key issues. This position reports to the IT Support Manager and will provide guidance and training to our superstar team of Help Desk Associates!

Pay range is $23-$27/hr.

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.

WHAT YOU’LL DO:

Ensures timely and effective resolution to all POS support escalations by providing technical and procedural support.
Coordinates issue resolution with other support areas, as required.
Identifies escalation situations and escalates them timely and accurately.
Calls software and hardware vendors to request service regarding defective products.
Cross trains Helpdesk Associates with updated procedures.
Serve as rotating point of escalation for scheduled after-hours automation tasks
Maintains accurate application and business processes documentation.
Deploy and support custom code and scripts as necessary to update and maintain POS application systems.
Build, deploy, maintain, and update Windows OS images for POS
Maintain and support ASP .NET applications.
After-hours deployment of POS application patches and maintenance tasks.
After-hours or weekend support of high severity issues, provide resolution in a timely matter as needed.
Maintain and update accurate documentation of issue resolution, scripts, and store-specific information.
Identify areas that can be automated, develop and test scripts to automate day to day tasks.
Maintain intranet applications for stores and internal partners.

WHAT YOU’LL NEED:

A Bachelor’s in Computer Science, Information Technology or a related field.
2-3 years of experience in a business or technical role focused on Store POS systems & Peripherals preferably Xstore POS or ORPOS.
1+ Year of Java/Script-based test automation.