Full-Time

Community Health Worker

Manager

Confirmed live in the last 24 hours

Waymark

Waymark

51-200 employees

Community-based healthcare services for Medicaid patients

Compensation Overview

$64k - $82kAnnually

Mid, Senior

Cleveland, OH, USA

This is a hybrid role involving work from a home office as well as travel required within the market (up to 80%). Reside within a commutable distance of Greater Cleveland.

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Requirements
  • Experience supervising teams of community health workers or related local health workforces.
  • Experience delivering health services as a CHW or related role and openness to supporting a small caseload
  • A leader with cultural and personal humility. Has a strong understanding of Medicaid and the barriers to healthcare access and quality among diverse, underserved populations, and is comfortable describing our work externally and building community relationships.
  • Sound judgment and the ability to quickly analyze situations and manage team members with empathy and care
  • Experience and comfort using technology for virtual communication, scheduling, and documentation.
  • Strong understanding of, and ability to teach and implement, principles of trauma-informed care, motivational interviewing, and harm reduction, including among populations facing serious mental illness and substance use challenges.
  • Ability to travel to local neighborhoods across greater Cleveland to help build and nurture community partnerships, establish new CHW teams, and support existing teams.
  • A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients.
Responsibilities
  • Provide direct supervision of the day-to-day activities of CHWs in the greater Cleveland area, including helping them establish and implement their schedules and priorities.
  • Lead weekly team huddles with a multidisciplinary team – including CHWs, licensed clinical social workers, pharmacists, and care coordinators – to coordinate patient care.
  • Provide CHWs with coaching, mentorship, and support to ensure satisfaction and sustainability within the CHW role, and to ensure competency validation, including by managing one-on-one and group meetings with the CHW team and occasionally shadowing fieldwork.
  • Manage staffing schedules to ensure patient coverage and continuity of care within the local CHW team.
  • Review data dashboards to manage CHW performance relative to goals and identify strengths and opportunities.
  • Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CHWs.
  • Navigate technology systems to supervise CHW documentation and ensure quality care
  • Represent Waymark in the community and build and nurture community partnerships.
  • Maintain knowledge of programs and resources available to community members that promote their health and wellbeing, and support CHWs in understanding and navigating those resources on behalf of those we serve.
  • Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team.
  • Maintain small outreach and patient caseload responsibilities as a working CHW on an as needed basis to support team coverage, including potentially speaking with patients over the phone or meeting patients in the community, home, or in healthcare facilities.
Desired Qualifications
  • Knowledge of common CHW recruitment, hiring, training and supervision strategies, and ability to compare and contrast such strategies in real-world situations.
  • Community Health Worker certification.
  • Long time resident of the Cleveland area and knowledgeable of community resources.

Waymark Care focuses on enhancing healthcare access for patients enrolled in Medicaid programs by connecting them with local care teams. These teams consist of community health workers, therapists, pharmacists, and care coordinators who live and work in the same areas as the patients, allowing for personalized and convenient care. They help patients navigate the healthcare system, coordinate medical appointments, manage prescription refills, and assist with essential needs like food, housing, and transportation. Waymark Care partners with health plans and primary care providers to offer its services at no cost to patients, which sets it apart from competitors. As a public benefit corporation, Waymark Care is committed to considering the impact of its decisions on patients and the community, aiming to improve access to quality healthcare for those who need it most.

Company Size

51-200

Company Stage

Debt Financing

Total Funding

$65.2M

Headquarters

San Francisco, California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Waymark raised $42M to expand community-based care for Medicaid patients.
  • Waymark Signal's AI success positions it as a leader in healthcare technology.
  • Growing focus on social determinants of health boosts demand for Waymark's services.

What critics are saying

  • Increased competition from health-tech startups may impact Waymark's market share.
  • Potential Medicaid funding changes could affect Waymark's revenue streams.
  • Reliance on partnerships means disruptions could significantly impact Waymark's operations.

What makes Waymark unique

  • Waymark uses community-based care teams for personalized Medicaid patient services.
  • Waymark Signal predicts avoidable ER visits with 90% accuracy, outperforming traditional models.
  • Waymark is a public benefit corporation, prioritizing patient and community impact.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Stock Options

Paid Vacation

Paid Holidays

Parental Leave

401(k) Retirement Plan

Commuter Benefits

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

5%
Waymark Care
Dec 20th, 2024
A Q&A with Dan Frascella, Waymark's New Head of Finance

Waymark is excited to announce the newest addition to the Waymark leadership team: Dan Frascella has joined Waymark as Head of Finance.

Waymark Care
Oct 23rd, 2024
Waymark Receives Great Place to Work(R) Certification

Waymark has officially been certified as a Great Place to Work(R), which recognizes employers who create an employee experience where individuals feel valued and engaged.

PharmiWeb
Jan 23rd, 2024
New Study Published In Nature Scientific Reports Shows Industry-Leading Performance For Waymark Signal In Predicting Avoidable Er And Hospital Utilization

Peer-reviewed study demonstrates Waymark Signal is 90 percent accurate in predicting avoidable ER and hospital visitsSAN FRANCISCO, CA / ACCESSWIRE / January 23, 2024 / Waymark, the Medicaid provider enablement company, today published a peer-reviewed study in Nature's Scientific Reports comparing the performance of Waymark SignalTM, the company's proprietary machine learning technology, to conventional Medicaid risk models. The study found that Waymark Signal was 90 percent accurate in predicting avoidable emergency room (ER) and hospital utilization for patients receiving Medicaid - stronger performance than leading Medicaid risk models in the field.Waymark Signal combines data on social risk factors and patient risk trajectories with healthcare utilization to identify patients at risk for preventable ER and hospital visits. As one of the largest and most representative comparisons of Medicaid risk models to date, the study assessed Waymark Signal's machine learning approach against traditional regression models for Medicaid, which rely primarily on patient demographics, healthcare diagnostic codes, and medications to predict at-risk patients. Researchers found that Waymark Signal was 3x better at identifying at-risk patients and 10x better at predicting costs compared to conventional models."This study demonstrates the potential for machine learning models like Waymark Signal to more accurately identify at-risk patients and drive more effective interventions," said Sadiq Y. Patel, MSW, Ph.D., an author of the study and Data Science Lead for Waymark. "By enabling care teams to better recognize and act on social and clinical risk factors, Waymark Signal can help them intervene to prevent avoidable disease complications, ER visits, and hospitalizations that negatively impact both patient health and costs."Additionally, the study found that Waymark Signal also reversed the Black-White prediction bias observed in most risk models

Hit Consultant
Oct 18th, 2023
Waymark Secures $42M to Expand Community-Based Care for Medicaid Patients

- Waymark, a San Francisco, CA-based Medicaid provider enablement company raises $42M in new financing to scale technology-enabled, community-based care for primary care providers and their patients enrolled in Medicaid programs.