Vonage Sales Mission: 

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud, and real-time business environment. Our sales team is composed of highly motivated, energetic, and customer-focused Team Members who expand existing accounts/channels and find new clients for company products and services. 

What you will do

We seek a dynamic Partner Program Manager to join our team. Reporting to the Senior Manager of Partner Experience and Programs, this role will partner closely with the training and service delivery organizations to drive programmatic alignment for our partners. 

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Responsibilities:

• Partner with cross-functional teams, including Service Delivery, Partner Support, and Enablement, to ensure outcomes, alignment, and collaboration on key initiatives.

• Identify and quantify/qualify opportunities to drive significant improvement against key metrics/outcomes.

• Establish and maintain program-driven data analytics and reporting capabilities to track key performance metrics and provide actionable insights.

Training and Enablement: 

• Manage the Vonage Verified Partner training program 
• Partner with enablement to grow our partner training and certification programs. 

Service Delivery Program Management: 

• Collaborate with partner sales leaders to develop and execute tactical and strategic initiatives that enhance the overall partner experience of working with Vonage.
• Build and deliver a Partner Program focusing on the post-sale experience tied to our business goals. 
• Establish transparency for our partners in the post-sale experience, including collaborative work groups to support the partner experience and strengthen professional services. 

What you will bring:

• Bachelor’s degree.
• 4+ years of experience in partner sales or related fields, focusing on contact center products.
• Proven ability to build programs end to end and deliver results for partners.
• Strong strategic and organizational skills, with experience reporting on program outcomes.
• Proven ability to drive cross-functional collaboration and influence stakeholders at all levels of the organization.
• Excellent communication and presentation skills, with the ability to distill complex information into clear and actionable insights.
• Experience working in a fast-paced, high-growth environment, preferably within the technology or SaaS industry.
• Proficiency in Salesforce CRM and other relevant sales tools.

What is in it for you:

• In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

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