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IT Specialist
Posted on 11/13/2022
San Jose, CA, USA
Experience Level
  • Bachelor's degree in Information Systems, Engineering, related discipline, or equivalent work experience preferred
  • 2-3 years of technology-focused experience in IT infrastructure disciplines or related functions
  • Must have experience with Microsoft Business Central (Microsoft Dynamics)
  • Energetic self-starter who shows personal initiative
  • Strong communication and support skills are vital, as well as being resourceful in troubleshooting and problem solving
  • Strong problem-solving skills and cross-functional collaboration skills
  • Ability to thrive in a fast-paced environment and adapt quickly to change
  • Possess excellent verbal and written communication skills with the ability to interact with a diverse group of stakeholders, including development, product owners, business stakeholders, and subject matter experts
  • Familiar with the standard safety and protective practices and ready to adapt to required safety policies, equipment, and gear
  • Azure Active Directory
  • Microsoft Intune (MDM)
  • Microsoft 365 Defender - Endpoints
  • Google Workspace (Administration)
  • IT Inventory management
  • User support
  • O365 Administration
  • Windows 11 Installation and configuration
  • Microsoft SharePoint
  • TeamViewer (Administration)
  • Jira, Confluence
  • Soilworks, PDM (Administration, troubleshooting)
  • LAN Administration (Cisco Meraki)
  • Software and updates compatibility testing
  • SOC 2 Compliance
  • Password Managers (LastPass) Administration, training and compliance
  • Enterprise Wireless networks (Administration)
  • Zoom, Greenhouse, Slack, Adobe Creative Cloud, GitHub (Administration)
  • Linux (Raspberry Pi OS) user experience
  • Managing Data Backup and restore
  • Windows server (2016), QTS
  • Maintaining end user computer networks and systems including software, Active Directory, VPNs, routers and other physical hardware
  • Managing computers on the production floor, installing, maintaining and troubleshooting proprietary lines of Business applications
  • Providing remote and in person assistance to users with installation troubleshooting of Business software
  • Assisting users with onboarding, providing equipment, maintaining IT inventory on hand/in storage, supporting offboarding including receiving of IT equipment, backup user data
  • Installing and configuring network equipment to update or fix hardware or software issues, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general
  • Updating virus protection software to keep data and communications protected
  • Daily duties include taking phone calls and responding to tickets or email assistance requests
  • Monitoring computer systems to improve network performance for computer systems and networks
  • Communicating networking issues to other employees and management, especially in training new users
  • Fixing software and hardware configuration issues for users on-demand or from inspection of the systems
  • Ensure all security applications are deployed on the laptops prior to deployment and verify use of the security tools
  • Test any computer patches and upgrades prior to deployment
  • Schedule computer patches and upgrades
  • Create and evaluate installations for new software deployments
  • Support management with escalation of delivery impediments, risks, issues, and changes associated with product development initiatives and deployments
  • Support the application aspect of production, staging, and development environments working with infrastructure team, including developing and validating compliance with procedures related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development environments, performance monitoring, code modification validation, scheduling, and more
  • Works across a cross functional team and with vendors to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements
  • Identify technical and process improvement opportunities and support management with implementing new processes
  • Actively participate in maintaining a safety culture and help to address safety issues
Desired Qualifications
  • CompTIA A+ certification is a plus
  • CompTIA Network+ certification is a plus

201-500 employees

Shipment visibility platform
Company Overview
Trackonomy's mission is to make people and organizations more productive through their next generation operating system for the connected world. The company has a unique diversity of technologies that allows them to create building blocks and vertically integrated, configurable platforms that enable customers to drive digital transformation throughout their organizations.
  • Medical, dental, & vision insurance
  • FSA & HSA
  • Equity
  • Employee Assistance Program
  • 401k