Join the Trackonomy Team! 

Want to be part of the next hyper-growth IoT story in Silicon Valley? Our seasoned leadership team has successfully grown the company 100x in four years while securing top VC investors like Kleiner Perkin and 8VC. We have paying customers and are rapidly scaling in the United States and Internationally. Are you looking for a high-energy, fast-paced, team-oriented environment that challenges your talents daily with cutting-edge technologies that solve global problems across multiple markets? Join the Trackonomy Team; we offer opportunities to talented professionals covering all engineering disciplines while creating unique opportunities for career growth. 

About Trackonomy 

Trackonomy aims to make people and organizations more productive through our next-generation operating system for the connected world. Our unique diversity of technologies allows us to create building blocks and vertically integrated, configurable platforms that enable our customers to drive digital transformation throughout their organization. We have a successful track record of leading initiatives at multibillion-dollar businesses in the Logistics, Industrial, Healthcare, Homeland Security spaces, and more. Despite being in strategic stealth mode, our solutions have been on ABC, CNBC, CNN, FOX, and even featured during US Senate hearings. In 2019 we joined Airbnb, Google, and Twitter as a recipient of the prestigious World Economic Forum Pioneer Award! We have raised over $250 million from top investors, including Kleiner Perkins and 8VC. Trackonomy is headquartered in San Jose, California, in the heart of Silicon Valley.

Summary:

We are looking for an IT Specialist who will support the company’s IT department efficiently and effectively. You will support the IT Department’s projects and help ensure clear communication between business and technical aspects. You will work closely with both the technology systems and people at Trackonomy to best support the IT department’s day to day initiatives. 

Essential Duties and Responsibilities:

• Maintaining end user computer networks and systems including software, Active Directory, VPNs, routers and other physical hardware
• Managing computers on the production floor, installing, maintaining and  troubleshooting proprietary lines of Business applications.
• Providing remote and in person assistance to users with installation troubleshooting of Business software.
• Assisting users with onboarding, providing equipment, maintaining IT inventory on hand/in storage, supporting offboarding including receiving of IT equipment, backup user data.  
• Installing and configuring network equipment to update or fix hardware or software issues, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general
• Updating virus protection software to keep data and communications protected
• Daily duties include taking phone calls and responding to tickets or email assistance requests
• Monitoring computer systems to improve network performance for computer systems and networks
• Communicating networking issues to other employees and management, especially in training new users
• Fixing software and hardware configuration issues for users on-demand or from inspection of the systems
• Ensure all security applications are deployed on the laptops prior to deployment and verify use of the security tools
• Test any computer patches and upgrades prior to deployment
• Schedule computer patches and upgrades
• Create and evaluate installations for new software deployments
• Support management with escalation of delivery impediments, risks, issues, and changes associated with product development initiatives and deployments 
• Support the application aspect of production, staging, and development environments working with infrastructure team, including developing and validating compliance with procedures related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development environments, performance monitoring, code modification validation, scheduling, and more 
• Works across a cross functional team and with vendors to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements 
• Identify technical and process improvement opportunities and support management with implementing new processes
• Actively participate in maintaining a safety culture and help to address safety issues. 

Qualifications

Education and Experience:

• Bachelor’s degree in Information Systems, Engineering, related discipline, or equivalent work experience preferred
• 2-3 years of technology-focused experience in IT infrastructure disciplines or related functions 
• Must have experience with Microsoft Business Central (Microsoft Dynamics)
• Energetic self-starter who shows personal initiative
• Strong communication and support skills are vital, as well as being resourceful in troubleshooting and problem solving
• Strong problem-solving skills and cross-functional collaboration skills 
• Ability to thrive in a fast-paced environment and adapt quickly to change 
• Possess excellent verbal and written communication skills with the ability to interact with a diverse group of stakeholders, including development, product owners, business stakeholders, and subject matter experts 
• Familiar with the standard safety and protective practices and ready to adapt to required safety policies, equipment, and gear
• CompTIA A+ certification is a plus
• CompTIA Network+ certification is a plus

Knowledge

Primary Skills and Experiences:

• Azure Active Directory
• Microsoft Intune (MDM)
• Microsoft 365 Defender – Endpoints
• Google Workspace (Administration)
•  IT Inventory management
•  User support
• O365  Administration 

Secondary Skills and Experience: 

• Windows 11 Installation and configuration
• Microsoft SharePoint
• TeamViewer (Administration)
• Jira, Confluence
•  Soilworks, PDM (Administration, troubleshooting)
• LAN Administration (Cisco Meraki)
• Software and updates compatibility testing  

Tertiary skills and Experiences:

• SOC 2 Compliance
• Password Managers (LastPass) Administration, training and compliance
• Enterprise Wireless networks (Administration)
• Zoom, Greenhouse, Slack, Adobe Creative Cloud, GitHub  (Administration)
• Linux (Raspberry Pi OS) user experience
• Managing Data Backup and restore
• Windows server (2016), QTS

Why Trackonomy Systems is a Great Place to work:

Culture and Belonging: Our company’s culture isn’t something you join, it’s something you help build. You will be a role model and live our Vision, Mission, and Values.

Perks: Trackonomy Systems understands that personal wellness is one of the keys to a happy, healthy and productive work environment. We offer Platinum level Health benefits, Flexible and Health Savings Accounts, Commuter benefits, and an Employee Assistance Program.  We also understand you are planning for the future, so we offer a Pre-IPO equity and a 401k plan.

Career Growth: Trackonomy Systems is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

The salary range for this role is $112,065 to $250,000, plus bonuses and Pre-IPO equity. It is uncommon for anyone to be hired at or near the top range for their role, and final compensation is based on the facts and circumstances of the case. The compensation range is broad because it reflects many factors, including but not limited to skill sets, experience, and training directly relevant to the role, business and company needs, cultural fit, level, and location. 

Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race, color, religious creed, national origin, ancestry, physical or mental disability, sex, gender, gender identity, gender expression, sexual orientation, age, medical condition, genetic information, marital or registered domestic partnership status, military or veteran status, or any other characteristic protected by state, federal, or local law. 

We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomy’s business needs.

Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing, please contact [email protected]