Collections Strategist
Confirmed live in the last 24 hours
Clipboard Health

1,001-5,000 employees

Tech-driven nursing staffing solution for healthcare facilities
Company Overview
Clipboard Health stands out as a leading company in the healthcare sector, addressing the nationwide nurse shortage by efficiently connecting nursing facilities with qualified nurses. The company's competitive advantage lies in its user-friendly technology that allows nurses to easily select shifts, clock in and out, and receive immediate payment - a feature highly praised by its users. Furthermore, Clipboard Health's commitment to customer service and its ability to offer a wide variety of shifts across multiple locations demonstrate its industry leadership and positive work culture.
Data & Analytics

Company Stage

Series C

Total Funding

$144.1M

Founded

2016

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

21%

1 year growth

60%

2 year growth

205%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Excel/Numbers/Sheets
CategoriesNew
Operations & Logistics
Customer Success & Support
Requirements
  • At least 1 year of Collections related experience
  • Meticulous attention to detail in evaluating customer interactions and identifying areas for improvement
  • Exceptional communication skills, both written and verbal, with the ability to provide constructive and actionable feedback
  • Multitasking skills, a strong aptitude for time management, and the ability to prioritize tasks effectively
  • Strong interpersonal skills with the ability to work effectively in a team environment
  • Excellent critical thinking, problem-solving, and analytical skills
  • Proficiency in using software applications such as Microsoft Excel, Google Suite, etc.
  • Ability to adapt to new tools quickly and effectively
  • Embodies the Clipboard Health values of customer-centricity and exceptionally high standards
Responsibilities
  • Initiate contact with customers who have overdue payments through phone calls and emails. Utilize your exceptional communication abilities to encourage debtors to settle their outstanding balances.
  • Work with customers to understand their financial situation and negotiate repayment terms that are acceptable to both the customer and Clipboard Health.
  • Provide excellent customer service, addressing debtor concerns with empathy and understanding. Identify opportunities to improve customer satisfaction during the debt collection process.
  • Prepare and present detailed reports on the status of bad debts, recovery efforts, and success rates.
  • Regularly review and analyze the effectiveness of current collection strategies and tools. Suggest and implement improvements to streamline the collection process and increase recovery rates.
  • Work closely with our internal Customer Support, Finance, and Billing teams to resolve disputes and handle customer queries related to billing and payments.