Full-Time
Patient Access Associate
Updated on 8/23/2026
Houston Methodist
Academic medical system
No salary listed
The Woodlands, TX, USA
In Person
 Administrative & Executive Assistance (1) |
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- A high school diploma or equivalent education is required.
- Two years of experience in a strong customer service environment are required.
- One year of hospital registration experience is preferred.
- The candidate must demonstrate the skills and competencies necessary to safely perform the assigned job.
- Sufficient proficiency in speaking, reading, and writing English is required to perform the essential functions of the job, particularly activities affecting patient or employee safety or security.
- Knowledge of basic registration/access functions and insurance procedures is required.
- Proficient computer skills and the ability to learn and navigate multiple software programs are required.
- The candidate must be able to communicate effectively with patients, physicians, family members, and co-workers in a customer-service-focused manner.
- The candidate must be able to multitask, solve problems, handle detail work accurately and rapidly, and remain calm in stressful situations.
- Obtain and enter accurate patient demographic and insurance information in the electronic health record at facility entry points.
- Perform cashiering functions and collect required co-payments, deductibles, and coinsurance.
- Perform medical-necessity checks to ensure compliance with Medicare guidelines.
- Adhere to departmental, hospital, governmental, and healthcare licensing-agency requirements related to the Emergency Medical Treatment and Labor Act and the Health Insurance Portability and Accountability Act.
- Obtain and record patient information by interviewing patients, family members, and physicians, and ensure correct insurance plan codes are used for billing.
- Explain consent forms, obtain signatures, and answer questions professionally.
- Address patient issues and concerns and alert management to unusual or difficult situations affecting service.
- Protect patient health information according to Health Insurance Portability and Accountability Act guidelines and use patient identifiers to correctly identify patients and medical records.
- Meet departmental goals, including registration accuracy and productivity targets.
- Ensure ordered services meet applicable medical-necessity criteria.
- Verify insurance to determine out-of-pocket expenses, collect and receipt payments, offer payment options when applicable, and balance the cash drawer daily.
- Organize time effectively, prioritize work, minimize incidental overtime, and assist team members during changing workloads.
- Suggest process improvements to streamline patient flow and continue developing beyond baseline competencies.
- One year of registration experience in a hospital environment.
Houston Methodist is an academic medical system serving the Greater Houston region. The system provides hospital, specialty, emergency, outpatient, research, and medical education services across a network of care locations. It serves patients, families, clinicians, researchers, students, and communities across Southeast Texas. Its operating model centers on integrated hospitals and physician services supported by research institutes, education programs, technology, and system operations. Teams work across nursing, physicians, allied health, research, laboratories, technology, facilities, administration, and patient care. Teams support coordinated daily delivery.
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