Datavant is a rapidly growing health information technology company with a mission to connect the world’s health data to improve patient outcomes. Datavant works to reduce the friction of data sharing across the healthcare industry by building technology that protects the privacy of patients while supporting the linkage of patient health records across datasets.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. Read more about our culture and benefits here!

The Vice President of Operations (VPO) serves a key role on the ROI operations leadership team while providing assistance in establishing and delivering on the region’s organizational strategic plans. The position provides direction, leadership and management to the ROI Operations team including Regional Directors, Operations (RDO), Sr. Manager, Operations (SMO) and Regional Manager, Operations (RMO). This position is also responsible for establishing and maintaining communication with new and existing customers to establish and maintain CIOX Health services.

You will:

• Be responsible for member retention and quality, to include visiting member facilities on a regular basis.
• Have a comprehensive understanding of all product lines and will be responsible for ensuring that RDOs, SMOs and RMOs are trained on all products and services.
• Have a comprehensive understanding of how to optimally use CIOX Health technology at our top three (3) client facilities.
• Ensure ongoing communications with HIM Directors or contact person via phone are made in accordance with CIOX Health’s Total Quality Management process.
• Meet with HIM Directors and/or Facility Administrators to discuss service levels and negotiate service agreements on a regional level.
• Utilize SalesForce to include monitoring and documenting member information. 
• Review, assess and provide resolution to all negative and neutral customer services surveys. 
• Maintain frequent contact with all levels of the ROI Operations Management team. 
• Ensure frequent phone contact is made between each ROI Specialist and their managers/supervisors. 
• Provide exceptional time management skills to include being mindful of meeting deadlines, responding timely to emails and phone messages. 
• Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance. 
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data. 
• Complete a minimum of 25 QI’s with top accounts per year per region and visit as appropriate. 
• Attend and participate in annual state association meetings. 
• Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure. 
• Organize and conduct at least one quarterly onsite customer meeting per region covering CIOX Health offerings, customer satisfaction level and industry trends. 
• Stay abreast of current and pending laws and regulations pertinent to the industry.
• Lead initiatives such as Company technology deployment and support strategies, training requirements and execution, and technical support processes to improve productivity, customer retention and reduce labor and material expense. 
• Deliver service contribution margin targets by optimizing service capabilities and variable cost productivity initiatives. 
• Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes. 
• Review and follow up on metrics on field service profitability to maximize productivity. 
• Maintain daily contact with the field Executive Management team. 
• Ensure timely delivery of reports for each location. 
• Monitor revenue and expense to improve Gross Margin and make necessary changes for continuous improvement. 
• Provide support and final decision making on service and financial issues.
• Be responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
• Meet with Directors, Administrators, or COO’s to discuss service issues. 
• Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management.
• Organize and conduct at least one monthly onsite customer meeting per region covering customers’ satisfaction level. 
• Ensure weekly staff meetings are held at each location.

What you will bring to the table: 

• Four year degree in business or related field and/or minimum of 7 years of work experience in the Healthcare field  
• RHIT or RHIA certification, preferred  
• Knowledge of HIM Services (coding)  
• Demonstrated ability to lead people and get results through others  Ability to organize and manage multiple priorities  
• Problem analysis and problem resolution at both a strategic and functional level  
• Excellent interpersonal and communication skills  
• Must have valid driver’s license  
• Driving record and Proof of Insurance that is acceptable per company’s driver policy

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $120,000-$170,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will beanonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

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