Full-Time
Customer Service Supervisor
Integrated Resources
501-1,000 employees
No salary listed
East Brunswick, NJ, USA
In Person
 Customer Experience & Support (1) |
|---|
- A Bachelor’s degree is required and/or at least two years of related industry experience.
- Excellent Excel and analytical computer skills are required.
- Strong organizational, written, and communication skills are required.
- Ability to work independently and effectively lead a team is required.
- Exceptional reading, writing, comprehension, and speaking English is required as they will be interfacing with the customer.
- Guide and direct Customer Service team toward achieving operational goals.
- Ensure that the Customer Service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
- Provide support to National Accounts sales team in various functions.
- Oversee throughput of customer purchase orders through distribution and delivery to customers.
- Process and research customer shortage, overage, or other shipping errors.
- Perform annual reviews, appraisals and performance management reviews for the Customer Service staff.
- Ensure all customer complaints are handled and answered in a timely and accurate fashion.
- Develop standard operating procedures for improving the service provided to customers.
- Training staff on Customer Service operating procedures.
- Identifying areas for improvement, and interfacing with the necessary departments to impellent the system or procedure changes.
- Assisting with staff hiring, training, and support.
- Maintain accurate records of discussions or correspondence with customers.
- Coordinating operational activities.
- Previous generic pharmaceutical industry experience (minimum 2-3 years)
- Prior supervisory experience
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Edison, New Jersey
Founded
1996
Simplify's Take
What believers are saying
- Certification boosts appeal to quality-focused healthcare organizations.
- Reskilling programs cut time-to-hire amid workforce shortages.
- Positions IRI among 15,000 Joint Commission-accredited elite firms.
What critics are saying
- Certification lapses in 12-18 months from failed onsite review.
- Patient complaints trigger decertification and client losses in 6-12 months.
- AMN Healthcare captures IRI's mid-sized clients in 12-24 months.
What makes Integrated Resources unique
- Joint Commission Gold Seal certifies IRI's staffing compliance since 2009.
- AI tool Nova hybridizes with reskilling to close healthcare skills gaps.
- Focuses on diversity hiring and performance monitoring for elite placements.
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Benefits
Wellness Program
Mental Health Support
Flexible Work Hours
Phone/Internet Stipend
Home Office Stipend
Conference Attendance Budget
Company News
Edison, New Jersey - Integrated Resources Inc. has earned The Joint Commission's Gold Seal of Approval(R) for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards.
Integrated Resources Inc. has earned The Joint Commission’s Gold Seal of Approval ® for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards.