Associate Director, Test Center Capacity Management

College Board – Assessment Delivery Operations – TAM Onboard

Location: Remote or Hybrid options available

Type: This is a Full Time Position

About the Team

The Operations Division at College Board is focused on leading the organization’s transformation to support the delivery of digital assessments.  The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that annually supports millions of students and thousands of schools and test centers.  The 70-person Assessment Delivery Operations (ADO) department is a combination of sub-teams that support Test Administration Management (TAM), Supply Chain & Logistics, and Publications and Content Management.  This role is an Associate Director on the Test Administration Onboard team. 

About the Opportunity 

As the Associate Director, Service Provider Management, you will apply your business management skills and operational experience to manage global test center capacity for SAT weekend test administrations, working to proactively assess and meet capacity needs. You will collaborate with partners in key areas of the organization, including Program stakeholders in the management of this work. You will deliver insights to improve our early warning systems and forecast mechanisms to mitigate capacity gaps before they occur and engage and oversee outreach teams that work to procure new testing sites. You will think critically about how to strengthen our processes and reporting tools to enable greater agility, system automation, and higher levels of quality and efficiency for digital delivery. 

We are seeking a dynamic, data-driven, and innovative individual who will play a pivotal role in transforming our legacy, current state model into one that leans more effectively on data analysis and interpretation to drive a cost-effective and forward-thinking approach to test center capacity management.  

In this role, you will: 

Manage Day to Day Test Center Capacity Operations (50%)

• Partner with business stakeholders for   capacity management, and establishment of other institutional agreements, as necessary. 

• Meet the global test center capacity targets required for successful student registration based on the demand for SAT test takers. Work with Cost Management, CRA, and SP Director to proactively forecast capacity management needs in constrained international markets to address demand ahead of admin registration.

•  Utilize a data-driven approach and skilled communication tactics to advocate for process or system enhancements to drive down manual workarounds and build solid and automated capabilities.

• Formulate data-driven recommendations for capacity management and operational process modifications that continually add value to external stakeholders

• Provide day to day monitoring and reporting of capacity, and proactively identifying tightening of capacity and feeding cases to outreach teams.

• Assist with other TAM Onboard functions, including honoraria, test center optimization, test center renewal as needed. 

Utilize data visualization processes to transform test center capacity management (30%)

• Meet the global test center capacity targets required for successful student registration based on the demand for SAT test takers.  

• Support service provider delivery, including delivering registration forecasts and consulting Director re capacity needs pertaining to service providers.

• Source, compile, and manage test center renewal data, registration, and seat utilization to generate capacity management reports for stakeholders, executive leadership and various internal and external stakeholders, ensuring accuracy and completeness.

• Apply advanced analytical techniques to interpret quantitative data, identifying external trends, demand patterns, and insights that inform strategic decision-making

• Bridge data analysis with strategic objectives, showcasing the alignment between quantitative insights and business goals

• Monitor domestic and international capacity and manage the dissemination of information and execution of capacity related activity—such as outreach campaigns-- across TAM Connect, CRA, SDP, and International.  

Complete Special Projects (20%)

• Work with TAM Onboard Product Owner to establish domestic pop up testing sites to meet demands in capacity-constrained areas domestically.  Assist with staffing model, communications, and test readiness, providing additional support where needed.

• Assist in the execution of communications for pop-up administrations and other service provider-run test centers to ensure smooth operations and successful events.

• Support annual test center optimization process to support cost mitigation 

About You

You have:

• Exceptional data visualization skills, with the ability to gather, synthesize, and analyze relevant data to identify trends 

• The ability to transform complex data into clear, actionable, data-driven recommendations, and operations processes

• The ability to own your work and operate as a self-starter

• Strong organization skills with attention to detail and the ability to prioritize effectively 

• Proven ability to build relationships, influence, and manage up and across multiple teams and stakeholders 

• Excellent communication skills - including attentive listening, confident speaking, effective writing, negotiating, and the ability to present clearly and concisely

• Significant knowledge of Microsoft Office products; expert level proficiency with Excel, Smartsheet, Qualtrics, Web-based metrics 

• 5 year’s experience with JIRA, PowerBI , Tableau & Salesforce  

• Reasoning, problem-solving solving, strategic thinking skills, and an ability to think ahead and plan over both a short (<2 weeks) and long (1-3 years) time span

• Occasional travel is required 4-6 times a year to College Board offices (once per quarter to College Board’s Reston office, on an as-needed basis to other College Board or partner offices). 

• You are authorized to work in the USA.

About Our Process

• Application review will begin immediately and will continue until the position is filled

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks.  This is an approximately 8-week process 

About Our Benefits and Compensation

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.  

The hiring range for a new employee in this position is $65,000 to $90,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.  

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.  

Your salary is only one part of all that College Board offers, including but not limited to:    

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more 

• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility 

• A job that matters, a team that cares, and a place to learn, innovate and thrive 

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.