We are looking for an ambitious and resourceful Design Operations Manager to join the Product Design Ops team and lead daily product design management of some of our key strategic areas of the business. You’ll be working closely with a core team of product designers, content designers, and user researchers to facilitate high quality design delivery of product features and capabilities. You’ll also be working in close collaboration with our product management team and cross-functional stakeholders to improve efficiencies and connections with other teams. 

The purpose of the role is to support the design team so that they can work more efficiently, be a culture champion and create safe spaces for open feedback to inform self-development, optimise our ways of working to build visibility. You will ensure the path that any designer needs to follow is clearly set up with training materials, solid tooling, clear user guides and supportive coaching so that they can focus on delivering the best user experiences for travellers around the world.

You will work within a friendly, collaborative and challenging environment where you will have a chance to develop your skills on a variety of projects with the support and guidance of the Design Ops team and Product Design leadership. It’s a fantastic time to join a growing and ambitious team and work in the travel sector as the world opens again.

Day to Day:

• Maintain a holistic view of design team capacity and facilitate the flow of design projects for your core teams: Backpack Design System, Car Hire and Sustainable Revenue

• Helping our Product Designers & Content Designers manage programs of work, to ensure effective, high quality delivery, and manage potential risks

• Manage, maintain and create efficiencies for the design system team and the wider contribution approach

• Work collaboratively with Product stakeholders to align design plans with roadmap goals

• Create schedules for design programs and manage team allocation

• Monitor current processes and help to shape best practice guidelines for Skyscanner

• Contribute to and lead on horizontal team strategy initiatives

• Support the team with daily problem solving, and knowledge sharing

• Be a team culture champion, always sharing the love

Required Skills/Experience

• Previous experience in Design Operations, Design Management

• Strong project management skills and high attention to detail

• Highly organised, able to prioritise, able to navigate ambiguity with minimal oversight; proactive with a bias for action

• Familiarity with design tools, design system process, facilitating design sprints

• You aren’t just a box ticker, you care deeply about the quality and connectivity of what you are delivering

• You are always looking for ways to improve collaboration and consistency for the wider business, and influence beyond the key teams that you work with

• You’ll be a clear communicator, proactive and tenacious when required

• You’ll be adept at building strong relationships, within your immediate team and beyond

• Cross-functional collaboration and stakeholder management (up, across, and down) 

• A culture builder who is a strong advocate for diversity, equity, and inclusion

• Fluent in information management platforms (e.g. Asana, ClickUp, JIRA, Miro, Slack, Confluence)