Senior Manager

Job Description

Roles & Responsibilities :
About the Role:

We are seeking a highly experienced and strategic Senior Manager – Transport to lead and transform our multi-city transport operations. The role will focus on strategic planning, operational leadership, technology integration, cost optimization, chauffeur training, and regulatory compliance, ensuring a superior transport experience for all employees across locations.

Key Responsibilities:

• Strategic Transport Leadership:
  Develop and drive the overall transport strategy across Bangalore, Coimbatore, Hyderabad, and Pune aligned with business growth and employee satisfaction.
  Implement the long-term vision and strategy for employee transportation in alignment with organizational goals.

Analyze current and future transportation needs, recommending scalable and innovative solutions.

Drive sustainability initiatives, including the adoption of green commute options and reduction of carbon footprint.
Develop and maintain incident management protocols (accidents, vehicle breakdowns, strikes, etc.).

Lead emergency response drills and ensure SOPs are in place for medical, security, or vehicle emergencies.

• End-to-End Multi-location Transport Operations Management:
  Manage Employee Transport, Shuttle Services, Rental Car Services, and BPO Transport Operations across multiple locations, ensuring consistent and high-quality service.

• Rental Car Services Management:
  Oversee rental car operations for leadership and business needs, ensuring vehicle readiness, quality, and cost control.

Additionally, extend a support to oversee the Expat vehicles management.

• BPO Transport Services Management:
  Handle BPO-specific transport operations with a focus on shift-based routing, compliance with night commute policies, and associate safety.

• Operational Excellence

Oversee daily transportation operations, ensuring punctuality, safety, and service quality.

Design, optimize, and monitor routes and schedules for efficiency and cost-effectiveness.

Establish and enforce Standard Operating Procedures (SOPs) for all transportation activities.

• Cost Optimization and Budget Management:
  Implement cost-effective strategies through optimized routing, fleet planning, vendor negotiations, and technology deployment without compromising service quality.
  While cost optimization is mentioned, a more detailed responsibility for developing and managing the transport budget, forecasting expenses, and ensuring cost control would be relevant.

• Technology Enablement and Automation:
  Implement and manage Transport Management Systems (TMS), GPS tracking solutions, route planning tools, and automate daily MIS reporting across all sites.

• MIS Management:
  Generate, analyze, and present detailed MIS reports for management reviews, vendor evaluations, and operational improvements.

Integration of dashboards designed to provide actionable insights for Management and Senior Leadership.

• Compliance Management:
  Ensure strict adherence to transport laws, RTO regulations, legal regulations, and safety standards across all operations.
  Develop and implement comprehensive safety protocols, conducting regular audits and driver training programs.

Maintain accurate records and documentation for audits and reporting.

• Vendor and Stakeholder Management:
  Establish strong vendor relationships, monitor service-level agreements (SLAs), and coordinate effectively with leadership and support teams.

Serve as the primary point of contact for local authorities and regulatory bodies.

• Employee Experience

Monitor employee satisfaction with transportation services through surveys and feedback mechanisms.

Address escalations, complaints, and special requests promptly and professionally.

Communicate transportation policies, schedules, and changes transparently to all employees.

• Driver and Chauffeur Management:
  Conduct mandatory yearly Defensive Driving and Behavioral Training Programs for all chauffeurs covering:

  • Safe driving practices (Do’s and Don’ts)

  • Professional behavior and attitude management

  • Effective communication skills with passengers

  • Technology updates (use of GPS, TMS, mobile apps)

  • Emergency handling procedures and safety compliance

• Innovation and Sustainability:
  Expand sustainability efforts by setting measurable targets for carbon footprint reduction (e.g., transitioning to electric or hybrid fleets).

Collaborate with environmental teams or external partners to align transport operations with corporate sustainability goals.

·        Legal and Contract Management:

Oversee contract lifecycle management for transport vendors, including renewals, penalties, and performance-based incentives.

Stay updated on changes in transport-related laws (e.g., labor laws, vehicle emissions standards) and ensure compliance.

·        Team Development:

Set clear performance objectives, conduct regular appraisals, and foster a culture of accountability and continuous improvement.

Mentor and develop a high-performing transport team, including training on new technologies and soft skills.

Foster a culture of continuous improvement and innovation within the transport function.
 

Qualifications