Part-Time
Airport Coordinator for the Volunteers (Navigators)
Posted on 10/31/2025
VIP Hospitality
51-200 employees
Aviation services delivering frontline passenger support
No salary listed
Phoenix, AZ, USA
In Person
 Operations & Logistics (1) |
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- Minimum qualification of at least six months of airport customer service related work or volunteer services.
- Ability to communicate effectively with Navigators, and airport guests and stakeholders.
- Greet and conduct briefings with Navigators.
- Transit the airport, meeting with Navigators and Buddies, providing support or training.
- Participating in reviews and scheduling of Navigators on an hourly at most day to day basis.
- Be a central source of contact primarily at the Navigator Office and secondarily at the Compassion Corner for Navigators, Buddies, and guests making use of the Compassion Corner.
- Prior work as a guest services representative for a minimum of six months is preferred or related Sky Harbor Airport experience that involves information services and wider knowledge of the Phoenix community and airport offerings.
- Preference for those with prior experience working with volunteers or themselves engaging in volunteering.
VIP Hospitality partners with airports and airlines to provide frontline passenger services through trained Guest Experience Ambassadors. These ambassadors operate across curb-to-gate touchpoints—wayfinding, information desks, TSA and customs queue management, baggage assistance, and gate-area support—under long-term contracts and align with each client’s brand. The company positions itself as an operational partner, combining aviation know-how with hospitality to raise the consistency of traveler experiences through service culture development, quality assurance, and performance reporting. Its goal is to improve passenger satisfaction, reduce bottlenecks, and optimize terminal operations from curb to gate.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Seattle, Washington
Founded
2004
Simplify's Take
What believers are saying
- Airports need flexible, outsourced staffing for seasonal passenger surges and disruptions.
- Accessibility and multilingual support demand favors trained frontline passenger-assistance teams.
- Service scorecards and performance reporting align with VIP's quality-assurance model.
What critics are saying
- Labor costs and turnover directly erode margins and service quality.
- A single major airport service failure triggers contract termination and reputational damage.
- Large staffing vendors and in-house teams can undercut VIP during procurement.
What makes VIP Hospitality unique
- Since 2004, VIP has specialized in curb-to-gate passenger support.
- Guest Experience Ambassadors extend client brands with human-centered terminal service.
- VIP combines hospitality roots with airport operations across JFK, PHX, MCO, and SEA.
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Benefits
Flexible Work Hours
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Commuter Benefits