Full-Time

Client Services Benefits Analyst "Champion"

Businessolver

Businessolver

1,001-5,000 employees

Employee benefits administration technology company


$20 - $26hourly

Bonus

Junior

Remote in USA

Required Skills
Communications
Requirements
  • Minimum of 2 years' experience focused on employee benefits and/or benefits administration
  • Bachelor's Degree or equivalent experience
  • Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables)
  • Tech savvy - must have a comfort level with learning and utilizing new technology
  • Ideal candidates will possess a background heavy with utilizing benefit administration systems or other Human Capital Management platforms (HCM)
  • Experience with HRIS and/or HCM system administration and configuration is a homerun!!!
  • Experience with carrier files (or EDI in general) is also ideal
  • Excellent communication skills (especially related to technology), both written and verbal, with the ability to self-manage and manage multiple priorities
  • Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer
  • High comfort level interacting with external clients and the ability to resolve conflicts (with both internal and external partners)
  • Natural ability to build and maintain relationships as well as being a natural collaborator and team player
  • Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!!
  • Ability to maintain grace under pressure - especially during the busy season
Responsibilities
  • Ensure positive client experiences through high quality service and communication
  • Respond to shared inbox inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution
  • Review and work all open cases for clients
  • Run and work full and quick audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage
  • Manage client deliverables, track progress and complete assigned work through company planning tools
  • Maintain accountability for inbound and outbound files
  • Maintain carrier and client SFTP setup and completion of updates as needed
  • Daily review of incoming data files, and carrier discrepancy reporting
  • Execution of client specific process and procedure
  • Complete risk mitigation reporting to include audits, team activity and case manager reports
  • Communicate daily to alert team of issues or red flags with client data or files, reviewing warnings, errors and file failures during daily stand-up and identifying team members responsible for resolution
  • Working with Carriers on ongoing file updates and requests
  • Function as the primary point of communication for our Carrier partners
  • Communicate updates to Client Services and technical partners as required
  • Identify root cause of any systemic issues

Businessolver is on a mission to provide complete client delight with their unwavering service-oriented culture and secure SaaS platform that provides measurable success. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections.

Company Stage

Series B

Total Funding

$65.2M

Headquarters

,

Founded

1998

Growth & Insights
Headcount

6 month growth

3%

1 year growth

10%

2 year growth

12%

Benefits

Work from anywhere

PTO

Peer recognition program

Diversity & inclusion activities

Learning & development

Health & fitness classes

Mental well-being resources