Behavioral Health Counselor

Salary Range: 80000 to 90000 (Currency: USD) (Pay period: per-year-salary)

Essential Duties and Responsibilities

• Provide immediate, low-threshold triage, assessment, and direct counseling services to participants of The Shop who are struggling with mental health, emotional wellness, and substance use issues. Conduct services in a flexible manner, including brief interventions in the barbershop setting and scheduled sessions.
• Develop and facilitate a minimum of 2 one-hour therapeutic groups or health education workshops daily, as part of the program's 40 hours of weekly programming. Groups will include wellness check-ins, recovery groups (e.g., harm reduction, 12-step alternatives), and workshops on topics pertinent to our focal population, such as overdose prevention, mental health, and trauma. Ensure groups are inclusive, culturally resonant, and promote a peer-led model.
• Coordinate and manage a caseload of participants from The Shop, completing initial intakes, brief assessments, individualized service plans, and timely progress notes. Enter all documentation into required database systems (ex: Salesforce) within two (2) business days.
• Serve as the primary clinical liaison for warm hand-offs from the Barber Health Advocates and Peer SUD Specialist. Provide rapid clinical consultation and accept referrals for participants identified during grooming sessions as needing behavioral health or substance use treatment support.
• In collaboration with the Peer SUD Specialist, provide focused navigation and advocacy support to connect participants to GLIDE’s internal services, including MOUD navigation, contingency management, HIV/HepC/STI testing, and housing stability programs, as well as external community partners.
• Participate in The Shop’s mobile outreach events, providing pop-up behavioral health support and engagement in community settings across the City.
• Cultivate and maintain supportive, therapeutic relationships with participants to provide continuous recovery and stabilization support, utilizing a trauma-informed, healing-centered, and harm reduction framework.
• Adhere to professional boundaries, ethics, and all laws regarding HIPAA, confidentiality, and contractual agreements.
• Meet professional obligations through efficient work habits, collaboration, and active participation in staff meetings, case conferences, in-service trainings, and individual/group supervision.
• In collaboration with your direct Supervisor, complete a minimum of 15 assigned hours of professional or skill development each year; First Aid/CPR is required, but not included in the minimum hours required.

Minimum Qualifications

• Registered with the Board of Behavioral Sciences (BBS) as a pre-licensed associate AMFT, ASW, APCC strongly preferred. Certified Substance Use Disorder Counselor (SUDC II or higher) also accepted.
• Minimum of two (2) years of experience providing therapeutic case management and counseling services to high-risk communities with co-morbidities, preferably within the Black/African American community.
• Demonstrated knowledge of harm reduction, trauma-informed care, and motivational interviewing.
• Ability to develop and facilitate therapeutic and psychoeducational groups.
• Strong knowledge of substance use treatment, overdose prevention, and MAT/MOUD.
• Ability to work independently and collaboratively within a unique, integrated team including barbers and peer specialists.
• Excellent interpersonal with an ability to establish rapport and maintain effective relationships with participants and staff in a fast-paced, community-based environment.
• Demonstrates cultural humility and a deep understanding of the psychosocial and historical factors impacting Black/African American men, particularly older adults.
• Strong knowledge of San Francisco's community resources and benefits programs.
• Proficiency with Microsoft Office Suite and experience with electronic health records (EHR). Experience with Salesforce is preferred.

Education and/or Experience

• Registered with the Board of Behavioral Sciences (BBS) as a pre-licensed associate AMFT, ASW, APCC strongly preferred; OR prelicensed interns, and/or graduate students providing treatment services to adults preferred; OR a bachelor's degree in social work/psychology or other related field, with two (2) years of experience working with socially and/or economically marginalized, and dual-diagnosed populations
• Minimum of two (2) years of therapeutic case management activities with high-risk populations.
• Experience working with Medi-Cal and related documentation requirements.
• Individual counseling and group facilitation skills are essential for this role.
• Lived experience is highly valued.
• Experience working in a community-based setting with chronically homeless, unhoused, and economically marginalized populations is essential.

Mathematical Skills

• Proficiency and accuracy in math required for reporting data collected, eligibility screening and application assistance for benefits, entitlements, emergency rental assistance, and housing programs.

Computer Skills

• Competence in MS Office Suite (Word, Outlook, Excel) and internet research.
• Experience entering and accessing information from databases; Salesforce preferred.

Physical Requirements

• Ability to work on a computer and see details of objects at close range.
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
• Finger dexterity and the ability to use all standard office equipment.
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).