Fabrication Inside Sales Manager

Job Summary

The Inside Sales Manager for the Fabrication Department plays a critical role in managing the quotation and order process, ensuring alignment between customer requirements and internal capabilities. This individual will be responsible for reviewing incoming RFQs, coordinating with outside processors, submitting quotations, and overseeing the order lifecycle from entry to delivery. The role also includes monitoring key performance indicators to ensure customer satisfaction and operational excellence.

Job Description

Key Accountabilities:

• Review incoming Requests for Quotation (RFQs) for accuracy and completeness.
• Collaborate with customers to clarify technical and commercial requirements.
• Distribute RFQs to appropriate Outside Service Providers (OSPs) for pricing.
• Prepare and submit tk Fabrication quotations to customers.
• Upon receipt of purchase orders, enter orders into the system and monitor progress through the supply chain to final delivery.
• Serve as the primary point of contact for customer inquiries related to order status, delivery schedules, and issue resolution.
• Track and report on tk Fabrication KPIs, including On-Time Delivery (OTD), quotation turnaround, order accuracy, customer satisfaction and OSP metrics.
• Maintain a performance scorecard system for Outside Service Providers (OSPs). Identify trends and areas for improvement; collaborate with cross-functional teams to implement corrective actions.
• Maintain accurate records of quotations, orders, and customer communications for reporting and audit purposes.
• Manage the inside sales team, providing guidance, training, and performance feedback.
• Assign tasks and ensure workload is balanced across team members.
• Ensures that all personnel are aware of and understand established goals at the site, regional, and corporate levels.
• Track employee performance against established goals and update employee file as needed in preparation of yearly performance review and feedback sessions.
• Foster a collaborative and customer-focused team culture.
• Support professional development and continuous improvement within the team

Qualifications:

Minimum Requirements:

• 4 year degree (or equivalent experience)
• 3 years of experience in inside sales or customer service within a fabrication or manufacturing environment.
• 2+ years of experience in team leadership or supervisory roles
• Strong understanding of fabrication processes including machining, welding, forming, and finishing.
• Experience managing RFQs, quotations, and order fulfillment in a fabrication setting.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in ERP systems and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to lead by example and motivate a team toward shared goals.
• Experience with KPI tracking, reporting tools, and scorecard systems.

Preferred requirements:

• Bachelor’s degree in business
• 3-year management experience
• Sales experience
• Leadership and team building experience
• Good understanding of metals industry, knowledge of distribution, metals alloys, pricing and competitive market situations

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
 

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.  

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE: 

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. 

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [email protected].

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.