Full-Time

Product Support Engineer

Confirmed live in the last 24 hours

Ambi Robotics

Ambi Robotics

51-200 employees

AI-powered robotic sortation systems

AI & Machine Learning
Industrial & Manufacturing
Robotics & Automation

Mid

Cambridge, MA, USA

Required Skills
Agile
Asana
Requirements
  • 3+ years of product support engineering with experience in electro-mechanical hardware and software systems
  • Working knowledge of Google Suite, Asana, Slack, and hardware and software principles
  • Strong writing, analytical, and problem-solving skills
  • Strong attention to detail, self-motivated, and customer experience focused
  • Agile self-starter with a bias toward action and strong follow through
  • BA/BS
  • Willingness to travel (50%)
Responsibilities
  • Take primary ownership of a single site initially and provide backup ownership to others
  • Act as point-of-contact for the customer
  • Respond, resolve, and document technical support issues alongside the team
  • Travel to customer sites for hands-on support and installations (50% travel time)
  • Participate in phone and email on-call rotations (estimated 12hrs each, about 2.5x per week)
  • Perform proactive support processes by remotely monitoring machine performance and responding to automated alerts
  • Schedule, track, and perform preventative maintenance

Ambi Robotics is an exemplary place to work for individuals passionate about supply chain innovations. Specialized in AI-powered robotic solutions for parcel sortation, the company boasts cutting-edge technology that integrates adaptable AI with high-level robotic dexterity, ensuring precise and efficient operations. This focus on advanced technical solutions in a vital industry not only fosters a culture of engineering excellence but also positions its team at the forefront of supply chain optimization.

Company Stage

Series B

Total Funding

$74M

Headquarters

Berkeley, California

Founded

2018

Growth & Insights
Headcount

6 month growth

7%

1 year growth

-3%

2 year growth

76%