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Advanced Support Technician
Confirmed live in the last 24 hours
Clearwater, FL, USA
Experience Level
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Minimum of 1 year experience in similar or related position
  • Familiarity with firewall and email protocols is preferred
  • Two-year degree preferred
  • Excellent verbal and written communications
  • Highly organized and result-oriented
  • Excellent time management and organization skills
  • Can demonstrate technical troubleshooting and analysis ability
  • Can demonstrate integrity, accountability, respect and commitment
  • Strong collaborative and teamwork skills
  • Must be able to work with minimal supervision
  • Consult with the organization's customers or end-users regarding the implementation and configuration of KMSAT console to modify it to suit the customer's needs
  • Resolve customer inquiries by using the tools provided to service the customer quickly, efficiently and thoroughly
  • Document problems accurately and succinctly in the appropriate support tools provided
  • Work in conjunction with the Product team to provide feedback or other information needed to enhance KMSAT console
  • Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements
  • Work collaboratively with CSM team to quickly resolve customer's issues
  • Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
  • Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests heavily focused on the KMSAT console
  • Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of the KMSAT console
  • Investigate and document issue reports and communicate findings to development team or clients as required
  • Present technical walkthroughs to customers
  • Work with the sales reps and CSMs to give demonstrations of the KMSAT console to the customers and/or end-users
  • Attend prospect and customer meetings, supporting the KMSAT sales teams as the KMSAT subject matter expert
  • Discuss best practices on how to use the KMSAT console to customers and/or end-users
  • Provide training to other team members on the KMSAT console

501-1,000 employees

Security platform for security awareness
Company Overview
KnowBe4 enables your employees to make smarter security decisions, every day.
  • Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
  • Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
  • Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
  • Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
  • Remote Work Options
  • Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
  • On-site Life Coach
Company Core Values
  • Radical Transparency
  • Extreme Ownership
  • Culture of Celebration
  • Diversity & Inclusion
  • Global Exposure