Job Description

Building trusted markets — powered by our people.

At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving employees a safe space to network, share ideas and create opportunities.

Sound like the place for you? Join us!

Please note: The candidate selected must be willing to work 10:30am CST - 7:30pm CST Monday through Friday.

The Trade Desk Specialist role is served by experienced financial technologists with responsibilities that include providing customer support and production level operational oversight of one or more real-time low latency Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) covering one or more asset classes (e.g., equities, foreign currencies, futures, options).  This role is responsible for providing first level world class support in conjunction with solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not.  Trade Desk Specialists will often act as a liaison between different stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams.  A Trade Desk Specialist must be able to work independently with little to no direct supervision in performing their duties.  Additionally, individuals in this role will have many opportunities to provide input into the full lifecycle of projects and to directly impact the success of the team and the greater organization.

Responsibilities:

• Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions. 
• Perform daily system checks and periodically review audit logs to verify system changes.  Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected.  Take direct action to resolve known issues.  Provide customers, regulators, and the business with live updates related to systems and trading issues.
• Provide exchange platform support including equity listing process management; service cancel order requests; conduct clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; execute real-time order routing changes; conduct futures settlement price verifications; service and support block trade and ECRPs; and monitor auctions/rotations.
• Liaise with business associates, customers, and software engineers to define and design new features and functions.  Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified.  Participate in internal and industry-wide weekend testing as needed.
• Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff.  Liaise with vendors and operators of facilities supporting critical financial infrastructure. 
• Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe’s Application Programming Interfaces (APIs).  E.g. market data, order entry, web service APIs.  Participate in operational on-call support rotations as needed.
• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
• Update internal technical and operations procedures within the Operations team’s Confluence space.  Draft technical notices and updates to technical specifications. 
• Onboard new clients establish client access to platforms, provision new services, assist customers with establishing default settings (e.g. order entry, routing, entitlements, risk management) based on their usage of a given Cboe platform, and conduct API certification testing and support.
• Regular attendance at the workplace in a traditional office environment may be required
• Performs other related duties as required or requested.

Requirements:

• High School Diploma, GED, Trade, Technical or Vocational School
• Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 8 months of service required
• At least 3-5 years experience in a security related or technical support position
• At least 2+ years with UNIX Shell
• At least 2+ years with SQL
• At least 2+ years with Agile Development Methodology

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The Cboe Experience

Whether you are just beginning your career or are a senior-level professional, working at Cboe will offer you countless opportunities to develop skills, make an impact through meaningful contributions, and gain rich experiences at an accelerated pace. By working collaboratively with smart, genuine and hardworking colleagues, you will build enduring relationships through frequent collaboration that will serve you well throughout your career, regardless of your chosen path.  And, along your exceptional career journey at Cboe you’ll receive amazing benefits and robust rewards.

Benefits and Perks

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement
• Generous paid time off, including vacation, personal days, sick days and annual community service days
• Flexible, hybrid work environment, where you choose where and how you work
• Health, dental and vision benefits, including access to telemedicine and mental health services
• 2:1 401(k) match, up to 8% match immediately upon hire
• Discounted Employee Stock Purchase Plan
• Tax Savings Accounts for health, dependent and transportation
• Employee referral bonus program
• Volunteer opportunities to help you give back to your communities

Some of our employees’ favorite benefits and perks include:

• Complimentary lunch, snacks and coffee in any Cboe office
• Paid Tuition assistance and education opportunities
• Generous charitable giving company match
• Paid parental leave and fertility benefits
• On-site gyms and discounts to other fitness centers

As required by the New York City Human Rights Law, Cboe provides a reasonable range of minimum base salary for roles that may be performed in New York City. Actual compensation is influenced by a wide array of factors including but not limited to geographic location, skill set, level of experience, etc. For New York City only, the range of starting base salary for this role is $76,000-$125,400. Additional incentive compensation and benefits may be available.

More About Cboe

We’re reimagining the future of the workplace by focusing on what matters most, our people.  Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.

We work with purpose, solving problems with ingenuity, collaboration, and a lot  of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.

Learn more about life at Cboe on our website and LinkedIn.

Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our associates’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any otherthird party communication tools for recruiting purposes.