Exabeam is a global cybersecurity leader that delivers AI-driven security operations. The company was the first to put AI and machine learning in its products to deliver behavioral analytics on top of security information and event management (SIEM). Today, the Exabeam Security Operations Platform includes cloud-scale security log management and SIEM, powerful behavioral analytics, and automated threat detection, investigation and response (TDIR). Its cloud-native product portfolio helps organizations detect threats, defend against cyberattacks, and defeat adversaries. Exabeam learns normal behavior and automatically detects risky or suspicious activity so security teams can take action for faster, more complete response and repeatable security outcomes.
Detect. Defend. Defeat.™ Learn how at www.exabeam.com.
Exabeam is looking for a Senior Technical Support Engineer to join the Support Team. This is an individual contributor role reporting to the Director, Technical Support. You will be focused on managing critical situations, triaging escalations from the field, executive team and any cases outside of our Service Level Agreements.
You will also be the primary liaison between Engineering, Cloud Operations to drive critical business impacting issues to resolution, surface macro trends and drive post mortem activities throughout the company. This a perfect role for a candidate that loves to delight customers, solve complex issues and drive operational and product improvements across the company!
Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter.
In connection with your application and communications with Exabeam, we will have access to some of your personal information. We have technical and organizational measures in place to ensure this information is protected. For more information about how we use and/or protect your personal information, including the categories of information collected, categories of use, and purpose of use, is available on our Privacy Policy at https://www.exabeam.com/legal/privacy-policy/.