Sr. Product Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Are you ready to join the Un-carrier movement?
Sr. Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into one. They're ultimately responsible for T-Mobile’s internal Financial, Planning and Analysis and External Cost management platform(s), reporting services, and experiences designed to achieve specific Governance cost controls, Reporting and Analysis outcomes. Basically, this role involves identifying the intersection of Spend Analyst difficulties (an opportunity), technical feasibility, business goals, and leading a cross-functional team to deliver on that opportunity.

No day is the same for the Sr. Product Manager, Technical. Their daily activities include writing features or user stories, refining specifications, defining the product's long-term strategy, creating and managing the product roadmap, driving technical delivery end-to-end, defining release scopes, partnering with Development, Product Business Owner, and other key stakeholders to define the release schedule for multiple platforms. The focus for this role will be partnering with the Business to understand the required outcomes to be delivered by our technical team(s).
We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:
Vision, Strategy, and Analysis
Owns product end to end for products or features with the highest level of complexity and scope. This includes crafting, managing, maintaining, and communicating Platform vision and strategy including technical vision and capabilities.

• Partners with business, internal collaborators and leadership to understand current Spend Analyst (end user) experience and identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify platform innovation opportunities or root cause of issues and assess opportunity, size, and impact. 
• Uses rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to advise direction, prioritize investment.
• Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product feature demos.
• Recommends product feature set or technical improvements to improve customer experience.

Customer Evangelist

• Uses customer insights for platform vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper appreciation and understand their needs and priorities.
• Actively looks for opportunities to delight or meet customer’s unmet needs. (active VOC feed)
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first attitude
• Creates an environment and culture where the team is immersed in customer-first mentality
• Tests ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution / Delivery

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately sophisticated products. This work may include the creation of prototypes
• Collaborates with Product Business Owner and Dev leaders to design, architect and assemble effective right sized Product/Platform Features
• Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning; System Demo; Inspect and Adapt (I&A), etc]
• Owns and manages product backlog and priorities with our partners. Backlog at this level typically serves 5-8 Agile / Scrum / Sprint teams
• Scopes and prioritize activities based on business and customer impact
• Collaborates with Architecture and Dev teams to ensure technical debt and long-term technical investment is factored into roadmap
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
• Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule
• Leads and maintains efficient flow of feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth of user stories ‘ready’ for Dev in Team Backlogs
• In scaled teams, hold regular meetings and coordinate activities with other Agile teams to ensure parallel work is in sync and dependencies are known
• Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings
• Communicates technical challenges to partners and makes educated trade-off decisions based on those challenges
• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).

Relationship & People, Professional Development

• Collaborates and develops positive working relationships with many technical and non-technical teams, including Governance, Accounting, FP&A, Dev, Architecture
• Handles development of adoption tools and training materials for Technical Product Management team.

Minimum Required:

• 7+ years of relevant Product Management experience in an agile software product development environment
• Proven success in advising matrixed resources and delivering software with Agile Scrum methodologies and other commonly used tools
• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
• Experience with Agile backlog/project management tools. (JIRA, Confluence)
• Experience with successive elaboration and ability to develop Features and User Stories with Acceptance Criteria the DevOps teams can commit to deliver
• Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role
• Proven ability to connect with Leadership effectively and efficiently, while employing a high degree of collaboration and influence
• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions
• Extensive knowledge of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment
• Bachelor’s degree in computer science, Engineering, IT or equivalent experience
• Effective oral and written communications skills to build partnerships across organizations

Licenses and Certifications

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $130,900 - $236,200Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ313878¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.