Program Director

As a Program Director you lead the end-to-end success of a large-scale technology services engagement, owning the client relationship, the program strategy, and the health of delivery. You set the direction for a large cross-functional team, build the trust of your client through demonstrated results, and make the decisions needed to keep the program on track. You maintain the strategic perspective required to lead at this level while staying close enough to execution to understand what is actually happening on the ground.

This is a remote position that can be done from anywhere. You may be expected to travel occasionally.

Responsibilities

CLIENT LEADERSHIP

• Build and Own the Client Relationship: Develop trusted, senior-level relationships with client stakeholders, serving as a credible strategic partner whose guidance and judgment they seek out.
• Establish Credibility Quickly: Demonstrate value early through clear thinking, consistent follow-through, and sound decision-making that earns the confidence of both client and internal stakeholders.
• Represent the Program at the Executive Level: Serve as the primary point of contact for all program-level client communications, providing clear and decision-ready updates that reflect an honest view of program health.
• Navigate Complex Client Dynamics: Maintain awareness of where relationships are healthy and where they are not, and take deliberate action to strengthen the client's confidence in Monks through results.

PROGRAM STRATEGY & VISION

• Define and Drive the Program Direction: Establish a clear program vision and strategic roadmap, ensuring all workstreams and teams are aligned and moving toward outcomes that matter to the client and the business.
• Own the Program Decisions: Take accountability for the decisions that need to be made at this level, including the difficult ones, without requiring escalation for issues that should be resolved here.
• Assess and Evolve Ways of Working: Continuously evaluate program structures, team configurations, and delivery practices, and drive the improvements needed to raise the bar on performance and outcomes.
• Maintain Strategic and Operational Awareness: Stay close enough to execution to understand where risks are forming and where the plan needs to evolve before issues surface at the client level.

TEAM & DELIVERY LEADERSHIP

• Lead a Large, Complex Program: Provide clear direction and accountability across a team of 40 to 50 people spanning multiple disciplines and seniority levels.
• Maintain Ground-Level Visibility: Engage across all levels of the team to understand what is actually happening on the program, where real blockers exist, and where delivery risk lives.
• Drive Cross-Functional Alignment: Ensure engineering, product, design, and delivery teams are working toward a shared definition of success with clear ownership at every level.
• Champion Continuous Improvement: Continuously identify opportunities to raise the bar on delivery quality, team performance, and ways of working, and drive iterative improvements that compound over time.

COMMERCIAL MANAGEMENT

• Understand the Commercial Landscape: Maintain a clear understanding of the account's financial structure, including revenue recognition, margin performance, and forecast accuracy, and flag risks before they become problems.
• Make Resourcing Decisions That Serve the Program: Assess team fit and performance continuously, and make the right resourcing calls at the right time to sustain delivery quality and financial health.
• Support Account Growth and Renewals: Stay alert to opportunities for expansion and upcoming renewal conversations, and work closely with the Client Partner to ensure the right groundwork is in place well in advance.
• Exercise Commercial Judgment: Maintain awareness of the commercial implications of commitments, proposals, and client conversations, and partner with the Client Partner when discussions move into commercial territory.

STAKEHOLDER MANAGEMENT

• Build Trust Across the Organization: Develop strong working relationships with internal and external stakeholders at all levels, earning credibility through clear communication, sound judgment, and consistent follow-through.
• Negotiate With Tact and Confidence: Navigate competing priorities, scope pressure, and difficult conversations without losing the relationship, and land on outcomes the program can actually execute against.
• Read the Room: Adapt communication style and approach to the audience and the situation, knowing when to push, when to listen, and when to escalate.
• Hold the Line on Accountability: Set clear expectations on decisions, timelines, and ownership, and address gaps directly with a concrete path forward.

Must have skills

• 10+ years of experience leading large-scale technology services programs in a consulting or agency environment.
• Proven track record managing programs of $5M or more annually with direct accountability for budget, margin, and revenue recognition. 
• Experience leading and providing direction to teams of 30 or more people spanning multiple disciplines and seniority levels. 
• Strong commercial instincts with the ability to identify risk, protect margin, and support account growth and renewal conversations. 
• Demonstrated ability to build and maintain senior client relationships in complex, high-stakes environments. 
• Proven ability to assess team performance and make resourcing decisions that balance delivery quality with financial sustainability. 
• Experience establishing clear program direction while building alignment across a diverse and distributed stakeholder group. 
• Strong communication skills with the ability to deliver concise and credible updates at the executive level. 
• Experience working within Agile delivery frameworks with globally distributed teams.

LOCATION: REMOTE, USA.

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