Full-Time
Operations Team Leader
Updated on 7/21/2026
United Parcel Service (UPS)
10,001+ employees
Global logistics and supply chain services.
No salary listed
Birmingham, UK
In Person
On-site role in Birmingham, United Kingdom; no remote work.
 Operations & Logistics (1) |
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- Operator licence compliance.
- Smooth operation of transport and warehouse hub activities.
- Site security whilst on shift.
- Ensure temperature-controlled areas remain within required temperature parameters.
- Ensure vehicle and site temperature alerts are monitored.
- Report and site repairs identified to senior site manager.
- Liaise with hub and depots as necessary to facilitate efficient network performance.
- Ensure timely despatch and debrief of inbound and outbound trunk vehicles to avoid disruption to the network.
- Manage sortation, load and unload processes to reduce hub sort errors.
- Monitor scanning performance and ensure all orders are scanned to trunk vehicles.
- Manage quarantine and relabelling processes.
- Manage night trunk routes and ensure they are running on time as per the network schedule.
- Take mitigation actions to deal with any trunk or collection delays.
- Ensure loading of Arvato and morning HGV routes.
- Manage scanning of final mile routes.
- Ensure allocation of HGV drivers and vehicles on the transport management system.
- Arrange vehicle repairs at point of identification to minimise off road impact.
- Staff resource, absence and holiday management.
- Ensure agency drivers are trained and briefed in temperature management with necessary training paperwork completed and filed.
- Monitor temperature of trunk routes, paying particular attention to routes covered by agency.
- Deal with staff issues, conducting investigations or disciplinaries where required.
- Conduct return to work interviews and accident investigations as required.
- Report any non-conformances and take necessary steps to mitigate any risk to patient or product integrity.
- Complete deviation control information form and damage inspection report as required.
- Ensure the timely completion of NCR actions and complaints.
- Undertake any task as deemed appropriate as directed by the se.nior site manager
UPS is a global logistics provider that moves packages and freight, helps with international trade, and uses technology to run business operations. It offers express delivery, freight forwarding, and supply chain management through a worldwide network, with pricing based on shipment weight, size, and destination. Its services are supported by hubs, sorting facilities, tracking systems, and route optimization to ensure reliable, timely deliveries. Compared with rivals, UPS differentiates itself with its extensive global reach, breadth of services, and technology-enabled logistics capabilities, allowing it to offer end-to-end solutions for individuals and businesses. The company aims to enable efficient global commerce by delivering reliable and cost-effective shipping and supply chain services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
1907
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Simplify's Take
What believers are saying
- Healthcare logistics hit first $3B quarterly revenue, validating strategic pivot away from low-margin Amazon e-commerce volume.
- Global healthcare logistics market will grow from $131.73B to $213.74B by 2035, offering UPS massive long-term revenue upside.
- UPS expanded Happy Returns network to 10,000 locations, strengthening e-commerce reverse logistics and margin improvement through fraud controls.
What critics are saying
- Amazon Supply Chain Services displaces UPS's $8B Amazon revenue stream with 60–80% probability in 6–12 months, causing permanent volume loss.
- UPS's UK cuts of 3,000 drivers by June 2027 trigger Unite strikes and Teamsters Roadie litigation, disrupting UK/EU capacity with 45–60% probability.
- FedEx's 6% margin beats UPS's 4% due to non-union costs, eroding UPS pricing power and stalling margin expansion beyond H2 2026 inflection.
What makes United Parcel Service (UPS) unique
- UPS runs the world's largest complex healthcare logistics network with $88.7B revenue and 460,000 employees globally.
- UPS targets $20B annual healthcare revenue by end-2026, doubling 2023 figures via $1.6B Andlauer acquisition and organic growth.
- UPS operates 27 new temperature-controlled facilities investing $48M for GLP-1 and biologics, serving 1 in 8 adult users.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 2%A UPS facility in Louisville, Kentucky, will close on 2 June, affecting 65 employees, according to a federal WARN notice. The Bluegrass UPS facility will impact 45 union employees represented by the International Brotherhood of Teamsters and 20 management staff. UPS, Louisville's largest employer with over 20,000 workers, said it is working to place affected employees in other positions. The closure is part of the company's broader plan announced in January to reduce its global workforce by up to 30,000 positions and close more than 20 facilities in 2026. The restructuring follows decreased fourth-quarter revenue in 2025 and represents what UPS calls the largest US network reconfiguration in its history, aimed at creating a more efficient operation.
United Parcel Service is reducing its relationship with Amazon, cutting daily package deliveries by 2 million by end of June 2025. Amazon was UPS's largest customer but also its least profitable, with last-mile deliveries offering low margins whilst demanding significant workforce and logistics resources. The move comes as Amazon recently signed deals with the United States Postal Service for around 1 billion annual packages and FedEx for a multiyear agreement. UPS is instead prioritising higher-margin segments including healthcare logistics and small to medium-sized business customers. Whilst revenue will likely decline, with 2026 revenue expected to grow just 1.1% to $89.7 billion, UPS is focusing on margin expansion over revenue growth. The company aims to maintain capacity for more profitable customers.
Applied Materials reported first-quarter revenue of $7.01 billion, down 2% due to falling China sales, but earnings per share surged 75% to $2.54 on improved margins. The semiconductor equipment maker expects industry sales to grow more than 20% this year, driven by AI computing demand. The company holds leading market positions in deposition and etching tools used for chip manufacturing. Its shares have risen over 175% in the past year and more than 35% year-to-date. Meanwhile, Caterpillar is benefiting from data centre growth through its dominance in backup generators. The industrial firm is experiencing strong sales growth and a large backlog for diesel and natural gas engines that provide emergency power for hyperscale data centres.
UPS and the Teamsters have settled their dispute over a driver buyout programme, agreeing to cap the voluntary scheme at 7,500 drivers nationwide. Under the Driver Choice Programme, employees can receive $150,000 plus retirement benefits to accept early retirement. The programme had been rescinded from 13 central US states in March after the union argued it violated their 2023 five-year national contract. The Teamsters had filed grievances claiming UPS lacked contractual authority to offer incentives without employee and union approval. UPS said applications will be approved based on seniority and business needs. The buyout is part of efforts to shed up to 30,000 jobs in 2026, following 48,000 cuts last year. UPS has agreed not to pursue other severance programmes until the contract expires in July 2028.
Some Ohio UPS drivers are frustrated after union pressure forced UPS to withdraw its $150,000 buyout programme less than a month before implementation. The programme, called the Driver Choice Program, was designed to allow full-time drivers to voluntarily leave ahead of planned layoffs affecting 30,000 employees. The Teamsters Union, representing 68,000 UPS employees across 13 states including Ohio, filed 37 grievances, arguing the buyout violated union contracts. Despite a judge ruling in favour of UPS, the company pulled the programme on 24 March, just three days before participants were to be notified of approval. The Teamsters celebrated the decision, calling the programme a "scam designed to fuel corporate greed". However, some employees worry those who applied may now face layoffs, with their willingness to leave known to management.