Full-Time

Customer Success Manager

Updated on 3/13/2025

HeyGen

HeyGen

51-200 employees

AI video editor for professional content creation

Compensation Overview

$130k - $140kAnnually

Mid, Senior

San Francisco, CA, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 3+ years of experience in customer success, account management, or a similar customer-facing role, ideally in SaaS or AI-driven solutions.
  • Proven ability to identify and drive upsell opportunities, aligning customer needs with product offerings.
  • Strong initiative with a customer-first mindset to solve problems and deliver value.
  • Comfortable analyzing customer data to provide insights and track key metrics.
  • Ability to translate technical details into user benefits, with familiarity in CRM and customer success tools.
Responsibilities
  • Develop and nurture relationships with customers, deeply understanding their needs and business objectives to ensure long-term success.
  • Lead onboarding sessions for new clients, providing training and guidance on effectively using the HeyGen platform to meet their goals.
  • Monitor customer usage and engagement, identifying opportunities to deliver additional value, prevent churn, and drive expansion.
  • Own and manage the renewals process for your book of business, ensuring seamless contract renewals and identifying upsell opportunities.
  • Relay customer feedback to Product and Operations teams to inform improvements and enhance the HeyGen platform.
  • Leverage customer data to track performance, provide actionable insights, and deliver recommendations that align HeyGen’s solutions with customer goals.

HeyGen provides an AI video editor that enables users to create professional spokesperson videos without needing human actors. The platform uses AI-generated avatars, allowing clients to produce high-quality video content quickly and affordably. Users can create various types of videos, such as explainer videos, promotional materials, and educational content, by selecting from different virtual actors and applying automatic translations with various accents to reach diverse audiences. Unlike traditional video production, which can be costly and time-consuming, HeyGen streamlines the process, making it accessible for small businesses, educational institutions, and marketing professionals. The company operates on a subscription model, offering different service levels to cater to both budget-conscious clients and larger enterprises. HeyGen's goal is to simplify video content creation while providing continuous updates and customer support to enhance user experience.

Company Size

51-200

Company Stage

Series A

Total Funding

$72.6M

Headquarters

Los Angeles, California

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • HeyGen raised $60M in Series A, valuing the company at $500M.
  • The company grew from $1M to over $35M in ARR within a year.
  • HeyGen's collaboration with Sinclair expands its market reach through AI translation.

What critics are saying

  • Synthesia's $2.1 billion valuation poses a competitive threat to HeyGen.
  • Rapid advancements in voice cloning may outpace HeyGen's current capabilities.
  • Pressure on Chinese venture capital could impact HeyGen's financial stability.

What makes HeyGen unique

  • HeyGen uses AI to create videos without actors, cameras, or editing.
  • The platform offers virtual actors and automatic translations for diverse audiences.
  • HeyGen's subscription model provides continuous updates and customer support.

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Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Mental Health Support

401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

12%

2 year growth

-5%
Economic Times
Jan 15th, 2025
Synthesia hits $2.1 billion in valuation after latest fundraise

Synthesia, which generates more than half of its revenue from the U.S., is a major player in the growing AI video avatar space and competes with startups such as Colossyan, HeyGen and Veed.

Pulse 2.0
Jun 28th, 2024
HeyGen: AI-Based Video Generation Platform Company Closes $60 Million In Series A At Over $500 Million Valuation

HeyGen, an AI video generation platform for businesses, raised $60M in Series A led by Benchmark with participation from Thrive Capital, BOND, Conviction, Dylan Field, Elad Gil, Aviv Nevo, Neil Mehta, and SV Angel among others.

Tech Funding News
Jun 21st, 2024
US-based HeyGen raises $60M to democratise video creation with AI — TFN

HeyGen, an AI video creation platform has now raised $60M in Series A funding, led by Benchmark, with Victor Lazarte joining the board.

Intelligence360
Jun 20th, 2024
HeyGen Raises $60M for Visual Storytelling

HeyGen, an AI startup, raised $60M in Series A funding, valuing the company at $500M. The round was led by Benchmark, with Victor Lazarte joining the board. Other investors include Thrive Capital, BOND, and SV Angel. HeyGen has grown from $1M to over $35M in ARR in a year and has been profitable since Q2 2023. New executives include Dave King as Chief Business Officer, Rong Yan as CTO, and Lavanya Poreddy as Head of Trust and Safety. The funds will enhance their product roadmap and investments in security and ethics.

Maginative
Jun 20th, 2024
HeyGen Raises $60M, Valued at $500M

HeyGen, an AI video startup, has raised $60 million in funding, bringing its valuation to $500 million.