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Onboarding Specialist
Eastern Canada, Biligual French/English, REMOTE
Posted on 7/7/2022
Experience Level
Desired Skills
Customer Service
  • Process joining agents for initial systems, process and account setup to include but not limited to:
  • Initiate the onboarding process after application received
  • Start the approval process
  • Send out/ gather required forms and contracts
  • Set up the joining agent's profile
  • Trigger the setup of the agent's transaction platform
  • Assign company tools/resources to agents during the joining process
  • Assist with fielding questions at the concierge desk as needed
  • Communicate effectively, both orally and in writing
  • Respond to client/company communication in a manner that provides added value and generates significant customer satisfaction
  • Rapidly establish a positive working relationship with customers and other professionals
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Identify problem areas, devise and deliver solutions to enhance the quality of service to and to prevent future problems
  • 1+ years of relevant experience in the real estate industry with a focus on delivering a world-class customer service/experience
  • Bilingual French a plus
  • High volume, multi-task environment in real estate or relevant experience
  • Ability to read and interpret documents including licensing & mis applications and transfers as well as a general knowledge of our independent contractor agreement
  • Highly adaptable and a clear-thinking problem solver
  • A self-starter on individual projects and a contributing member on team projects with a "can do" attitude
  • Excellent written, verbal and organizational skills
  • Strong organizational, prioritization and time management skills
  • Positive, trustworthy and dependable
  • Ability to work remotely with no direct in-person supervision
eXp Realty

10,001+ employees

Real estate