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Technical Writer
Part-Time
Posted on 8/1/2022
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Research
UI/UX Design
Writing
Requirements
  • Bachelor's degree in relevant technical field
  • 2-4 years' industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Experience using online tools to create documentation
Responsibilities
  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content including Getting Started Guides, API Reference Guides and Root Cause Analysis that meets the needs of the target audience, turning insights into language that sets our users up for success
  • Write user-friendly content for customer facing emails announcing new products and features
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement
  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Payoneer
Company mission
Payoneer provides online money transfer, digital payment services and provides customers with working capital.